Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nohely Reinoso

Flushing,NY

Summary

Upbeat and personable with natural aptitude for client interactions and relationship building. Possesses foundational understanding of financial principles and proficient in utilizing banking software and handling transactions. Committed to delivering exceptional customer service and fostering client satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate Banker

JPMorgan Chase
10.2024 - 04.2025
  • Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings.
  • Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit, or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements.
  • Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want.
  • Assists clients and the branch team by helping with new account openings when needed.
  • Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Benefits Coordinator

Commonpoint Queens
07.2023 - 10.2023
  • Answered and redirected phone calls, took messages, and responded to inquiries. Assisted clients with initial screening, intakes, enrollment, direct client support, and follow-up services.
  • Maintained all contractual obligations of programs, ensuring that targets were being met, and completed internal dashboards weekly/monthly on program details and targets.
  • Monitored collection, tracking, and communication of all internal and external program data to the agency.
  • Monitored all program files and ensured all work, written, online submissions, and participant documents were maintained securely and organized, in compliance with all contractual expectations.
  • Prepared and communicated information to clients and staff regarding benefits procedures, and changes to benefits, and addressed (potential) interruptions in benefits with preemptive action.
  • Developed partnerships and other infrastructure to conduct outreach and application assistance at community-based locations to provide greater access and minimize barriers for clients applying for work support programs and benefits.
  • Developed and maintained linkages with community service providers.
  • Collaborated with the Director in identifying and providing staff training opportunities, and opportunities to improve and strengthen the program.

Sales Support Associate/Retail Cashier

Bath & Body Works
04.2021 - 05.2023
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.
  • Processed transactions, handled cash and card payments, providing excellent customer service, and maintaining a clean and organized work area.
  • Processed customer orders, exchanges, and returns and kept customers informed about progress.
  • Answered a high volume of calls in a fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
  • Met performance standards consistently for answer rate, handle time, and service quality.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed.

Customer Service Agent

ABM Aviation
12.2020 - 03.2021
  • Greeted arriving guests to provide assistance and facility check-ins.
  • Helped customers enter airplanes, locate seats, and stow luggage.
  • Transported individuals requesting wheelchair service to
    and from desired locations.
  • Aided customers with TSA checkpoint screenings.
  • Reviewed airline tickets interpreted airline city codes and read domestic and international.
  • Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when
    necessary, and contacted emergency responders when required.

Logistics Coordinator

Cripada
03.2014 - 05.2018
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Updated and maintained databases to track shipments and inventory.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Strategized best methods and tactics for efficient storage and handling of materials.
  • Monitored and adjusted inventory levels according to demand.
  • Negotiated contracts to secure favorable rates and terms.

Education

Bachelor of Science - Bachelor's Degree In International Business

Universidad Laica 'Vicente Rocafuerte De Guayaquil
Ecuador
01-2015

Skills

  • Customer service
  • Teller support
  • Cash handling
  • Risk management policies

Certification

360training

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Associate Banker

JPMorgan Chase
10.2024 - 04.2025

Benefits Coordinator

Commonpoint Queens
07.2023 - 10.2023

Sales Support Associate/Retail Cashier

Bath & Body Works
04.2021 - 05.2023

Customer Service Agent

ABM Aviation
12.2020 - 03.2021

Logistics Coordinator

Cripada
03.2014 - 05.2018

Bachelor of Science - Bachelor's Degree In International Business

Universidad Laica 'Vicente Rocafuerte De Guayaquil

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Nohely Reinoso