Nohemi Cortez
Montgomery,IL
Summary
Dedicated professional with strong customer service skills. Experienced in managing operations and enhancing guest experiences. Committed to delivering exceptional service and fostering team collaboration. Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Service Leader
Chipotle
Montgomery, Vermont
05.2026 - Current
- Enhanced customer experience by addressing concerns and providing solutions.
- Managed daily operations and ensured high service standards for guests.
- Trained and mentored new team members in food preparation techniques.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
Lead Teacher
Kiddie Academy
Plainfield, Illinois
12.2024 - 05.2026
- Developed engaging lesson plans tailored to diverse learning styles and developmental stages.
- Conducted assessments to evaluate student development and adjust teaching strategies accordingly.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Supervised classroom activities, ensuring a safe and nurturing environment for children.
Restaurant Manager
Rasing Canes Chicken Fingers
Batavia, Illinois
08.2022 - 10.2023
- Supervised daily restaurant operations ensuring efficient service and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted inventory management to maintain stock levels and minimize waste.
Education
Associate of Applied Science - Medical Assisting
Rasmussen University
Aurora, IL03-2027
Skills
- Customer service
- Customer satisfaction
- Team leadership
- Staff training
- Operational planning
- Operational efficiency
- Inventory management
- Team collaboration
- Professionalism
- Medical terminology
Certification
- Serve safe
- First aid/ CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Leader
Chipotle
05.2026 - Current
Lead Teacher
Kiddie Academy
12.2024 - 05.2026
Restaurant Manager
Rasing Canes Chicken Fingers
08.2022 - 10.2023
Associate of Applied Science - Medical Assisting
Rasmussen University