Nohemi Guzman
Portland,OR
Summary
Dynamic and detail-oriented Waxing Specialist at Sugaring NYC, skilled in ingrown hair prevention and strong customer service. Enhanced client satisfaction through personalized waxing plans and effective post-care education, fostering loyalty and repeat business. Committed to maintaining sanitation standards and improving salon efficiency while managing flexible scheduling for optimal client care.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Waxing Specialist
Sugaring Nyc
Happy Valley, OR
04.2023 - Current
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.
- Increased customer loyalty by developing personalized waxing plans tailored to individual needs.
Call Center Representative
Dosha Salon and Spa
Portland, OR
01.2022 - 04.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Sales Associate
Hand and Stone Massage and Facial
Happy Valley, OR
05.2019 - 07.2021
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Assisted with marketing campaigns to promote spa services.
Education
Associate Of Applied Science Esthetics - Esthetics
Aveda Institute
Portland, OR06.2022
Skills
- Strong customer service
- Patience and empathy
- Ingrown hair prevention
- Flexible scheduling
- Proper sanitation practices
- First aid and safety awareness
- Efficient time management
- Continuing education pursuit
Timeline
Waxing Specialist
Sugaring Nyc
04.2023 - Current
Call Center Representative
Dosha Salon and Spa
01.2022 - 04.2023
Sales Associate
Hand and Stone Massage and Facial
05.2019 - 07.2021
Associate Of Applied Science Esthetics - Esthetics
Aveda Institute