Nohemi Montes Lopez
Galloway,OH
Summary
Dynamic Client Support Specialist with over a decade of experience at Advocate, skilled in resolving complex client issues with empathy, advanced problem-solving, and excellent communication skills. Adept at enhancing client relationships, maintaining professionalism under pressure, and collaborating across departments to improve customer satisfaction. Committed to continuous learning and improving support processes.
Overview
11
11
years of professional experience
Work History
Client Support Specialist
Advocate
Dublin, OH
07.2013 - 07.2024
- Provided exceptional customer service by logging tickets and responding to inquiries in a timely manner.
- Collaborated effectively with other departments on client support-related projects, improving cross-departmental processes.
- Resolved escalated client issues with professionalism and within company guidelines.
- Identified opportunities for process improvements within the client support team, streamlining operations.
- Managed multiple tasks while meeting deadlines, ensuring accuracy and customer satisfaction.
- Assisted in training new staff members, helping them adapt to customer support procedures.
- Developed in-depth knowledge of product technicalities, assisting customers in understanding features.
- Consistently demonstrated adaptability, flexibility, and the ability to work independently with minimal supervision.
Education
High School Diploma -
Hilliard Bradley High School
Hilliard, OH05-2014
Certification in Cosmetology -
Tolles
Plain City05-2014
Skills
- Fluent in Spanish (First Language) and English
- Strong Work Ethic
- Empathy and Patience
- Client Relationship Builder
- Teamwork and Collaboration
- Multitasking and Time Management
- Effective Problem-Solving
- Strong Attention to Detail
- Calm and Professional Under Pressure
- Adaptable and Flexible
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Client Support Specialist
Advocate
07.2013 - 07.2024
High School Diploma -
Hilliard Bradley High School
Certification in Cosmetology -
Tolles
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