Kimberly Lewis
Oklahoma City,OK
Summary
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
23
23
years of professional experience
Work History
Sales Representative
The Heller Group, Inc.
02.2020 - 07.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
USPS PSE Mail Processing Clerk
United States Postal Service
11.2017 - 12.2017
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing the need for costly repairs or replacements.
Customer Service Representative III
AT&T Wireless
03.2001 - 11.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
General Educational Development -
Oklahoma State University, Oklahoma City
Oklahoma City, OklahomaSkills
Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Computer proficiency
Timeline
Sales Representative
The Heller Group, Inc.
02.2020 - 07.2024
USPS PSE Mail Processing Clerk
United States Postal Service
11.2017 - 12.2017
Customer Service Representative III
AT&T Wireless
03.2001 - 11.2009
General Educational Development -
Oklahoma State University, Oklahoma City
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