Annabella Robilotta
Staten Island,NY
Summary
Results-driven Healthcare Project Manager with over 8 years of experience in practice management and project coordination. Expertise in workflow optimization, data analysis, and operational leadership. Proven track record of managing complex projects that enhance patient experience and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Project Manager
Hackensack Meridian Health
2025 - Current
- Drive data-driven quality initiatives using process and outcome measures to improve patient safety, efficiency and clinical performance.
- Monitor project KPIs and ensure alignment with quality goals and regulatory standards.
- Partnered with clinical teams to design patient- centered SmartPhrases that enhance communication, care coordination, and documentation consistency.
- Analyzed U.S. News & World Report quality measures to track organizational performance, support compliance goals, and guide data-driven patient experience improvements.
- Collaborated with clinical leaders to reduce patient barriers, improve access, and enhance communication across the continuum of care.
- Utilize Ekam and Looker dashboards to analyze data for reporting of quality trends, compliance performance, and patient outcomes to support continuous quality improvement efforts.
Manager, Operations
Northwell Health
2023 - 2025
- Orchestrate daily operations across multiple departments, overseeing staff and physicians.
- Assistant to payroll manager, managing payroll activities, including processing payroll, verifying payroll data, and ensuring compliance with all relevant standards.
- Partnered with providers and nurses to support smooth coordination of care, clear communication, and effective office operations.
- Monitored patient feedback and satisfaction data (Press Ganey, PX surveys, complaint trends) to identify improvement opportunities and implement corrective action.
- Advocated for patients by coordinating with clinical and administrative teams to remove barriers and ensure smooth care experiences.
- Collaborated with leadership to build a culture of accountability and compassion, resulting in measurable improvements in patient experience outcomes.
- Led recruiting efforts including sourcing candidates, conducting interviews, and managing the hiring process.
- Knowledge of labor laws and regulations, ensuring compliance in all HR-related activities through regular audits and process updates.
- Adept in billing, coding, and clinical quality processes, applying analytical skills to enhance operational performance.
- Leverage expertise in Kronos, eProcurement, PeopleSoft, Press Ganey, EVitals, Chrome River, Tableau, Connex, and Microsoft applications.
Administrative Support Assistant
Northwell Health
2021 - 2023
- Enhanced patient satisfaction by promptly addressing inquiries and nurturing relationships.
- Streamlined insurance verification processes, adeptly handling PPO, HMO, and Medicare.
- Reduced wait times by optimizing appointment scheduling for multiple physicians.
Medical Office Coordinator
The EyeCare Center
2020 - 2021
- Executed comprehensive eye exams, maintaining precise and updated patient records.
- Facilitated communication between patients and healthcare providers, enhancing process efficiency.
- Addressed patient inquiries with compassion, building trust and rapport effectively.
Administrative Assistant
Quick Call Answering Service
2016 - 2020
- Enhanced communication efficiency by managing a multi-line phone system.
- Prioritized and routed calls using emergency medicine procedure knowledge.
- Controlled high-volume call logs, ensuring accurate message delivery and follow-up.
- Protected sensitive information by adhering to strict privacy policies and filing systems.
Education
Masters of Science - Business Administration
College of Staten Island
Staten Island, NY08.2026
Bachelor of Science - Business Administration
College of Staten Island
Staten Island, NY12.2021
Skills
- Organizational development
- Payroll administration and timekeeping
- Service Excellence
- Performance improvement
- Patient experience
- Data management
- Project management
- Strategic planning
Timeline
Bachelor of Science - Business Administration
College of Staten Island
Project Manager
Hackensack Meridian Health
2025 - Current
Manager, Operations
Northwell Health
2023 - 2025
Administrative Support Assistant
Northwell Health
2021 - 2023
Medical Office Coordinator
The EyeCare Center
2020 - 2021
Administrative Assistant
Quick Call Answering Service
2016 - 2020
Masters of Science - Business Administration
College of Staten Island