Summary
Overview
Work History
Education
Skills
References
Timeline
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Noiralih Privott

Durham,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Freelancer - AI Trainer

DataAnnotation.Tech
Durham, NC
07.2023 - Current
  • Trained machine learning models with labeled training datasets to optimize performance of automated annotation systems.
  • Ensured compliance with applicable industry regulations while performing data annotation tasks.
  • Monitored system performance metrics to ensure optimal functioning of AI systems.
  • Generated ideas for new stories or topics to write about.
  • Reviewed existing content to identify opportunities for improvement or updates.

Customer Service Representative

Fidelity Investments, Participant Services
Durham, NC
09.2022 - 06.2023
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted clients with retirement plan enrollment and changes.
  • Researched and resolved client inquiries regarding their retirement accounts.
  • Processed forms for withdrawals, transfers, rollovers, loans, hardship distributions, and QDROs.

Mortgage Banker

Rocket Mortgage
Durham, NC
10.2021 - 05.2022
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Conducted interviews with prospective clients to gather information regarding loan applications.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Negotiated terms and conditions of loan agreements with borrowers.
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Resolved borrower complaints in a timely manner while providing excellent customer service.
  • Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.

Instructional Assistant

Wake County Public Schools
Zebulon, NC
10.2017 - 10.2021
  • Assisted teachers in creating lesson plans and modifying curriculum.
  • Monitored student progress and provided feedback to teachers regarding student achievement.
  • Conducted assessments of student skills to identify needs and develop instructional plans.
  • Developed positive relationships with students, parents, colleagues, administrators, and community partners.
  • Implemented behavior management strategies designed by the teacher or behavioral specialist.
  • Supported classroom teachers by supervising students during lunch and recess periods or field trips.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Graded assignments and tests and documented results into filing systems.

Education

High School Diploma -

Garner High School
Garner, NC
06.2015

Bachelor of Arts - Interdisciplinary Studies

William Peace University
Raleigh, NC

Skills

  • Analytical Thinking
  • Experience in Leadership
  • Interpersonal Communication
  • Appointment Scheduling
  • Data Entry
  • Paperwork Processing
  • Researching
  • Customer Service
  • Documentation
  • Microsoft Office Suite
  • Payment Collection

References

References available upon request.

Timeline

Freelancer - AI Trainer

DataAnnotation.Tech
07.2023 - Current

Customer Service Representative

Fidelity Investments, Participant Services
09.2022 - 06.2023

Mortgage Banker

Rocket Mortgage
10.2021 - 05.2022

Instructional Assistant

Wake County Public Schools
10.2017 - 10.2021

High School Diploma -

Garner High School

Bachelor of Arts - Interdisciplinary Studies

William Peace University

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Noiralih Privott