Noje Simpson
Orlando,FL
Summary
Dynamic leader with a strong background in the airline industry. Skilled in directing teams, ensuring compliance, and fostering a customer-centric culture. Committed to resolving issues and optimizing operational outcomes.
Overview
4
4
years of professional experience
Work History
Supervisor Air Canada
Swissport
Orlando, FL
10.2025 - Current
- Resolved customer issues promptly, maintaining a focus on satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
Supervisor Virgin Atlantic
Swissport
Orlando, FL
03.2023 - 10.2025
- Supervised daily operations in a fast-paced airport environment.
- Trained and mentored staff on safety protocols and operational procedures.
- Ensured compliance with airline regulations and industry standards.
- Managed staffing schedules to optimize workforce efficiency.
Gate Service Agent
ATS
Orlando, Florida
08.2021 - 05.2022
- Assisted passengers with check-in and boarding procedures efficiently.
- Managed baggage handling and ensured proper loading onto aircraft.
- Coordinated with ground crew to facilitate smooth operations during peak times.
- Communicated flight information and updates to passengers clearly and promptly.
- Monitored security protocols to ensure safety at the gate area.
- Resolved passenger inquiries and concerns with professionalism and empathy.
Education
High School Diploma -
William R Boone
Orlando, FL06-2018
Some College (No Degree) - Business Management
Eastern Gateway Community College
Steubenville, OHSome College (No Degree) - Entrepreneurship
Rollins College
Winter Park, FLSkills
- Staff management
- Customer service
- Regulatory compliance
- Operational oversight
- Conflict resolution
- Problem solving
References
References available upon request.
Affiliations
Hubbard House Orlando Fl
Timeline
Supervisor Air Canada
Swissport
10.2025 - Current
Supervisor Virgin Atlantic
Swissport
03.2023 - 10.2025
Gate Service Agent
ATS
08.2021 - 05.2022
High School Diploma -
William R Boone
Some College (No Degree) - Business Management
Eastern Gateway Community College
Some College (No Degree) - Entrepreneurship
Rollins College