Nokia Crane
Lognville,Georgia
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing administrative and sales employees. Comfortable working independently as a manager, leader, and collaborative team member. Applies business insight and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
24
24
years of professional experience
Work History
Owner (NOLG LLC DSP)
Amazon
Alpharetta, Georgia
05.2021 - Current
- The Delivery Service Partner (DSP) program empowers leaders who want to launch and operate their own delivery businesses
- As a hands-on business owner, you're responsible for ongoing costs such as wages, payroll, benefits, insurance, employee training, vehicle leases, maintenance, damages, devices, uniforms, and administrative services
- You’ll manage your business from the ground up
- As a DSP owner you have 90 days to get staff hired and ready to launch
- As a DSP, you’ll use your passion and work ethic to help Amazon create the future of customer delivery by tackling each day with a sense of purpose and responsibility to your team, customers, and community
- You’ll have the unique opportunity to create jobs in your neighborhood and lead a team.
Opps Manager (Neely Enterprise DSP)
FedEx
Locus Grove, Georgia
03.2020 - 08.2021
- Manages administrative employee functions to ensure the administrative processes comply with policies and procedures
- Facilitate daily safety meetings, ensuring compliance with safety rules
- Directs and guides Operations Managers to ensure a common understanding of operational updates
- Ensures compliance with all FXG policies/procedures and applicable governmental regulations
- Implement and evaluate processes
- Contribute to budgets and organizational plans
- Identify quality control issues and suggest solutions
- Implement strategies for various departments
- Assist in maintaining the company's legal compliance
- Ensures compliance with all FXG policies/procedures and applicable governmental regulations.
Branch Manager
Fifth Third Bank
Smyrna, Georgia
04.2018 - 03.2020
- Build relationships with clients and prospects in order to identify financial needs to maximize opportunities and community involvement
- Process client credit applications and loan documentation for consumer loans following State
- Identify and build relationships with COI (Center of Influence) contacts
- Conduct Presentations for businesses to review P&L with their CEO for business loans
- Work with ROM or AROM to resolve account issues, as needed
- Discuss personal and commercial accounts, IRA's, CD's and other account types.
Collections Manager
Fleetcor
Norcross, Georgia
11.2013 - 04.2018
- Responsible for overseeing the collection efforts of approximately $30m accounts receivable balances for 10 different companies
- Responsible for the supervision of the collections and cash applications staff
- Placed direct phone calls and e-mails to customers that were past due
- Worked closely with the Billing Department to implement processes and policies that contributed to accurate invoicing
- Turned accounts over to an outside Collections Agency after 60 days of collection efforts, service having already been stopped and the amount due was greater than $500
- Relayed to Controller any and all accounts that needed to be written off to bad debt
- Maintained Bankruptcy files on customers within the assigned Company Numbers.
Account Sales Manager
MetroPCS
Georgia & Alabama
04.2010 - 11.2013
- Drove sales through the Retail Store and Indirect Channel in the Atlanta and Alabama Markets
- Provided account management, strategic account planning, and market analysis to partners
- Managed company resources and team of subcontractor personnel
- Awarded 30 achievement certificates for surpassing individual sales profit goal in a three-year period
- Monitored competitor activity to ensure the assigned branch provided a competitive representation.
Store Manager
AT&T
Atlanta, Georgia
07.2007 - 07.2010
- Assisted business customers with trouble reporting issues with both inbound and outbound calls
- Determined the status of open repair tickets in order to properly manage them
- Maintained and update customer information in multiple databases for accurate technical support
- Recommended solutions to customer application questions and concerns while maintaining problem logs
- Maintained a quality control average of 96% customer satisfaction over a three-year period.
Store Manager
T-Mobile Wireless
Atlanta, Georgia
07.2000 - 06.2007
- Provided account management, strategic account planning, and market analysis to partners
- Built and maintained strategic relationships with high-level buying influences in key customer accounts
- Interacted with Legal to ensure compliance on all standard reseller agreements and negotiate business terms on behalf of T-Mobile on nonstandard agreements
- Developed positive business relationships with assigned T-Mobile partners.
Education
Business Management -
University of Phoenix
Atlanta, Georgia01.2013
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Lotus notes
- SalesForce
- SAP
- Administrative Oversight
- Business Management
- Marketing tactics
- Partnership Development
- Budget Administration
- Labor Relations
- KPI Management
- Talent Development
- Contract Management
- Business Development
- Operations Management
- Profit and loss analysis
- Business Administration
- Financial Management
- Human Resources
- Human Resource Management
References
References available upon request.
Timeline
Owner (NOLG LLC DSP)
Amazon
05.2021 - Current
Opps Manager (Neely Enterprise DSP)
FedEx
03.2020 - 08.2021
Branch Manager
Fifth Third Bank
04.2018 - 03.2020
Collections Manager
Fleetcor
11.2013 - 04.2018
Account Sales Manager
MetroPCS
04.2010 - 11.2013
Store Manager
AT&T
07.2007 - 07.2010
Store Manager
T-Mobile Wireless
07.2000 - 06.2007
Business Management -
University of Phoenix
Similar Profiles
Laura MataLaura Mata
Fulfillment Associate at AmazonFulfillment Associate at Amazon
JULIANA GARCIA TORRESJULIANA GARCIA TORRES
Amazon Fulfillment Warehouse Associates at AmazonAmazon Fulfillment Warehouse Associates at Amazon
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
PETTY MWANDAPETTY MWANDA
Paraprofessional at Clayton County Public SchoolsParaprofessional at Clayton County Public Schools