Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Relevant Research and Courses
Timeline
Generic

Nola Frank

Orlando

Summary

Passionate and motivated recent undergraduate in Health Science with an academic background focused on epidemiology, community health, and disabilities or disparities in society. Curious and dedicated to furthering knowledge on determinants of health, access to care for underserved populations, and the study of disease prevention. Seeking admission to an MPH program to develop further expertise in social and behavioral sciences and public health management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Specialist

Florida Autism Center
Orlando
07.2024 - Current
  • Managed daily operations across two high-volume ABA clinics to ensure quality client care and service delivery.
  • Participated in strategic planning sessions to contribute to long-term operational goals, using tracking tools such as Power BI, resulting in the highest center profits and billable hours recorded in June 2025.
  • Provided training and guidance to staff on operational procedures, policies, and regulations, helping to reduce the staff turnover rate to 0% in six months.
  • Coordinated schedules for 50+ staff and 45+ client appointments effectively and accurately while managing the EMR system for each individual
  • Supported compliance efforts and HIPAA guidelines with state regulations and internal policies
  • Reviewed existing operations processes such as billing for accuracy, timeliness, and adherence to internal guidelines.
  • Managed budgets and forecasted operational expenses to control costs.

Registered Behavior Technician

Florida Autism Center
Orlando
02.2023 - Current
  • Implemented behavior intervention plans in one-on-one instruction for children with Autism Spectrum Disorder (ASD) in a clinic setting under the supervision of Behavior Analysts.
  • Utilized Applied Behavioral Analysis principles in daily instruction activities to target and reduce maladaptive behaviors while teaching positive social and behavioral skills.
  • Documented daily data using CentralReach on client performance and behavior changes, complying with insurance policies, resulting in no audit issues.
  • Communicated effectively with the caregivers regarding client progress and strategies, building rapport and lasting client relationships.
  • Maintained a safe and supportive environment for all clients, and followed HIPAA guidelines as well.

Medical Assistant

Optimotion Orthopedics
Orland
09.2021 - 05.2022
  • Prepared examination rooms with necessary medical supplies and equipment, roomed patients, obtained medical history, and performed removal of medical staples post-surgery using sterile medical equipment appropriately.
  • Supported front desk operations by verifying insurance information promptly, uploading intake packets to the EMR systems, and scheduling pre-op/post op appointments.
  • Maintained accurate medical records through filing, charting, transcription, and data entry into the electronic health record system.

Education

Bachelor of Science - Health Sciences

University of Central Florida
Orlando, FL
05-2024

Skills

  • Operations management
  • Client relations
  • Staff coordination
  • Compliance oversight
  • EMR systems
  • Effective communication
  • Decision-making
  • Problem-solving aptitude
  • Clinical research
  • Behavior intervention
  • Power BI
  • Data documentation

Certification

  • Registered Behavior Technician certified with the Behavior Analyst Certification Board - March, 2023-2026
  • CPR/AED certified through the American Red Heart Association - May, 2023-2027
  • Collaborative Institutional Training Initiative (CITI Program) - Feb, 2023

Accomplishments

  • Selection for UCF Research Symposium for research on Marijuana Use and Effects on Social Relationships Among College Students - May, 2024
  • Dean's List - 2020-2024
  • Admission and member of Lead Scholar's Academy - 2020-2021
  • Led a team of 100 staff across two clinics towards highest billable hours in one week being over 800 hours, driving profit up - June, 2025
  • Surpassed RBT Level 1 and promoted to Level 2 for leadership and training quality
  • Planned and attended fundraisers to raised over $10,000 for children experiencing homelessness with the Kindly Hearts Initiative and Embrace Families - 2023-2024
  • Organized walks with Alpha Xi Delta for Autism Speaks, raising over $6,000 - 2020-2021

Relevant Research and Courses

  • Epidemiology of Chronic Diseases
  • Community Health
  • Disabilities in American Society
  • Pathophysiology I & II
  • Applied Research Methods
  • US Health Care Systems
  • Researched: The strength of association between alcohol consumption and the mortality rate due to liver cancer among Florida residents
  • Researched: Suppressive Therapy with Oral Antibiotics for Prevention of Postoperative Urinary Tract Infection (UTI) (STOPP UTI)
  • Researched: Frequent Recreational Marijuana Use and Effects on Social Relationships Among College Students

Timeline

Operations Specialist

Florida Autism Center
07.2024 - Current

Registered Behavior Technician

Florida Autism Center
02.2023 - Current

Medical Assistant

Optimotion Orthopedics
09.2021 - 05.2022

Bachelor of Science - Health Sciences

University of Central Florida

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