Summary
Overview
Work History
Education
Skills
Activities and Honors
Timeline
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Nola Knowles

Customer Sales And Service Representative
Lumberton,TX

Summary

Customer-oriented Customer Sales and Service Representative committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.

Overview

23
23
years of professional experience

Work History

Customer Sales/Service Rep

Rawson, Inc
Beaumont, TX
12.2007 - 12.2022
  • Customer Sales/Service Rep Order Entry, Purchasing, Expediting, RMA's, Repair Orders
  • Built and cultivated long-term quality relationships with over ten clients by addressing needs and providing superior customer service.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 98% of issues.
  • Coordinated with Procurement Department and vendors for timely delivery of material.
  • Quoted prices, credit terms and other bid specifications.
  • Inside Sales Representative Quotes, Order Entry, Purchasing, Expediting, RMA's, Repair Orders
  • Sales Assistant Provided support to sales team, produced required documents, reports, bin order sheets, updated pricing contracts in system and with customers.
  • Developed process for EDI orders
  • Developed training and provided training of EDI, RMA and other functions
  • First E-Catalog user, worked with E-Cat developer closely
  • Trained fellow associates and customers to use E-Catalog
  • Exceptional computer skills
  • Worked independently with minimal supervision.
  • Met existing customers to review current services and expand sales opportunities.

Administrative Assistant

Fabricon International
Beaumont, TX
03.2005 - 07.2007
  • Purchasing, Data Reports, Data Books, MTRs, Welding Procedures, various other reports
  • Developed method to track Company's material and corresponding MTR's
  • Interacted with vendors to purchase materials and services
  • Edited documents to improve accuracy of language, flow and readability.
  • Updated spreadsheets and databases to track, analyze and report status of current jobs and documentation
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.

Education Department Secretary

Christus St. Elizabeth Hospital
Beaumont, TX
06.2001 - 01.2005
  • Data Entry, Presentations, Training, New Employee Orientation coordination, registrations, compiling statistical reports
  • Prepared and proofread documentation, spreadsheets and presentations for department use.
  • Routed business correspondence, documents and messages to correct departments and staff members.
  • Managed new nurses calendars to strategically coordinate appointments and events during Nursing Orientation
  • Compiled statistical reports for program leaders.
  • Received, sorted and distributed correspondence to staff members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance with booking CPR, PALS, ACLS, TNCC courses, as well as childbirth and sibling classes
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed AV equipment for entire hospital

Registrar Lumberton Family Practice Clinic

Christus St. Elizabeth Family Practice
Lumberton, TX
02.2001 - 05.2001
  • Making appointments, greeting patients, preparing superbills, coding, filing, balancing daily cash, taking payments
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Administrative Assistant

The Salvation Army Capital Campaign
Beaumont, TX
10.1999 - 02.2001
  • Designing and preparing marketing materials, coordinating campaign with volunteer teams, taking donations, recording donations, preparing reports

Education

Wilton, Cake Decorating Courses I, II & III -

Lamar University Continuing Education

Medical Terminology -

Lamar University Continuing Education
Beaumont, TX
09.1997 - 01.1998

Diploma - General Studies

Lumberton High School
Lumberton, TX
08.1977 - 05.1981

Skills

Keyboarding 80 wpm

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Activities and Honors

Public Relations/Webmaster Southeast Texas Cake Club 2006-2007

Secretary A.C.O.R.N. Neighborhood Association 1997-1998

Timeline

Customer Sales/Service Rep

Rawson, Inc
12.2007 - 12.2022

Administrative Assistant

Fabricon International
03.2005 - 07.2007

Education Department Secretary

Christus St. Elizabeth Hospital
06.2001 - 01.2005

Registrar Lumberton Family Practice Clinic

Christus St. Elizabeth Family Practice
02.2001 - 05.2001

Administrative Assistant

The Salvation Army Capital Campaign
10.1999 - 02.2001

Medical Terminology -

Lamar University Continuing Education
09.1997 - 01.1998

Diploma - General Studies

Lumberton High School
08.1977 - 05.1981

Wilton, Cake Decorating Courses I, II & III -

Lamar University Continuing Education

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Nola KnowlesCustomer Sales And Service Representative