Joanne Rohrbach
Independence,MO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
CUSTOMER SERVICE REP/OPERATIONS SUPPORT
CONTAINER PORT GROUP
Kansas City, MO
11.2015 - 04.2021
- Dispatch support for local and regional drivers
- Maintain Non Invoice reports and make invoicable
- Audit driver loads/manifests to calculate payroll
- Set delivery appointments within free days window
- Communicate daily with customers via email and phone
- Communicate daily with drivers
- Investigate all issues pertaining to transit, free days, etc
- Manage 15-20 trucks daily
- Track all containers/chassis
- Use multiple rail and drayage websites daily and fluently
- Utilize Microsoft Office suite daily
- Enter and process new loads daily.
FLEET MANAGER / PAYROLL SPECIALIST
UNIVERSAL INTERMODAL
Kansas City, KS
05.2014 - 11.2015
- Audit driver loads/manifests to calculate payroll
- Set delivery appointments within free days window
- Communicate daily with customers via email and phone
- Communicate daily with drivers
- Investigate all issues pertaining to transit, free days, etc
- Manage 15-20 trucks daily
- Track all containers/chassis
- Use multiple rail and drayage websites daily and fluently
- Utilize Microsoft Office suite daily
- Enter and process new loads daily.
INBOUND CITY FREIGHT SCHEDULER
ESTES EXPRESS
Kansas City, KS
03.2006 - 10.2013
- Schedule all delivery appointments – commercial and residential in KC area
- Route delivery times in order of route
- Handle reconsignment of inbound freight when necessary
- Plan deliveries in conjunction with needed equipment – i.e
- Lift gate, crane, etc
- Create and/or correct billing issues as needed
- Communicate with customer via email and phone
- Utilize company websites/portals to schedule deliveries
- Respond to customer needs and/or complaints in a customer service role
- AS400 used daily
- Communicate with drivers daily.
TRUCKLOAD COORDINATOR
OZBURN HESSEY LOGISTICS (AIPC)
Excelsior Springs, MO
09.2003 - 02.2006
- Arrange truckload carriers for Inbound and Outbound freight
- Create and maintain relationships with multiple carriers
- Create/correct billing as needed
- Maintain delivery appointments for essential product
- Communicate with drivers/carrier dispatchers daily
- Corresponded with carriers via phone, email, and fax
- Negotiate carrier rates and discounts
- Utilize Microsoft office suite daily.
BILLER - OVERNIGHT
ESTES EXPRESS
Kansas City, KS
05.2002 - 09.2003
- Process all pick up trailers daily
- Create/correct billing for all daily pickups
- Maintain customer profiles for billing entry
- Communicate with drivers daily
- Respond to customer service issues when needed.
Education
Some College (No Degree) - Accounting
Maple Woods Community College
Kansas City, MOSkills
- 10 key by touch
- Type 80 wpm
- Proficient at AS400
- Microsoft suite
- TMS Systems
- Organized
- Problem Solver
- Logical
- Vast knowledge of Kansas City area and 300 mile radius
- Extensive knowledge of transportation – truck, rail, expedited
- Customer Communication
- Documentation Management
- Logistics Support
References
Available upon request
Affiliations
- Avid gardener
- Chicken and duck enthusiast
Timeline
CUSTOMER SERVICE REP/OPERATIONS SUPPORT
CONTAINER PORT GROUP
11.2015 - 04.2021
FLEET MANAGER / PAYROLL SPECIALIST
UNIVERSAL INTERMODAL
05.2014 - 11.2015
INBOUND CITY FREIGHT SCHEDULER
ESTES EXPRESS
03.2006 - 10.2013
TRUCKLOAD COORDINATOR
OZBURN HESSEY LOGISTICS (AIPC)
09.2003 - 02.2006
BILLER - OVERNIGHT
ESTES EXPRESS
05.2002 - 09.2003
Some College (No Degree) - Accounting
Maple Woods Community College
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