Results-driven professional with expertise in customer relationship management, upselling techniques, and cash handling. Proven ability to enhance customer satisfaction and drive sales in fast-paced environments.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Fire Suppression System Technician
Koorsen
Columbus, Ohio
08.2025 - 04.2026
Install and configure fire suppression systems according with local and state safety codes
Maintained inventory of supplies and tools necessary for daily operations.
Collaborated with team members to ensure timely project completion.
Documented service records and maintenance logs accurately and promptly.
Managed quality control and maintained a high level of customer satisfaction.
Assistant Manager
Valvoline Instant Oil
Columbus, OH
06.2023 - 08.2025
Processed customer transactions with high accuracy and efficiency, contributing to smooth service operations
Utilized upselling techniques to maximize revenue, contributing to the top performing location in a 12 store region
Trained and managed team of 7 technicians, ensuring adherence to operational procedures and auto-service best practices
Greeted customers, delivering friendly service to enhance overall customer experience
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
Groundskeeper
Forest Hills Country Club
Ellisville, MO
06.2019 - 08.2023
Maintained landscaping through mowing, trimming, and edging turf areas to enhance outdoor aesthetics
Operated tractors and riding mowers for grounds care, ensuring optimal landscape condition
Cleared debris and maintained cleanliness of pathways and outdoor spaces
Coordinated with team members to develop maintenance schedules, improving workflow efficiency
Trained 5 new hires on operational and equipment safety procedures
Server-Bartender
Vito's Sicilian Ristorante
St Louis, Missouri
08.2022 - 06.2023
Provided exceptional customer service in a fast-paced dining environment
Executed server and bartender duties to enhance overall guest experience
Leveraged extensive menu knowledge to craft drinks and offer tailored customer recommendations
Utilized Toast POS terminals to efficiently input orders, split bills, and calculate totals
Server
Black Sheep Burgers & Shakes
Springfield, Missouri
09.2021 - 05.2022
Developed extensive menu knowledge in order to provide recommendations to enhance customer experience
Coordinated with hosts, bussers, and kitchen staff to prepare for and serve customers
Addressed guest inquiries and complaints promptly and professionally
Managed customer orders, split bills, and handled transactions using Toast POS
Followed health safety guidelines when preparing and serving food products
Fire Suppression System/Fire Extinguisher Technician at Cintas Fire ProtectionsFire Suppression System/Fire Extinguisher Technician at Cintas Fire Protections
Account & Program Manager (Custom Student Donation Platform – Guatemala) at Private Family ProgramAccount & Program Manager (Custom Student Donation Platform – Guatemala) at Private Family Program