Nolan Carroll
Cincinnati
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Extensive experience working on Benefit Administration Platforms such as PlanSource, Employee Navigator, and AutoBene. Experience in managing a team of 8-10 with various Data Analyst and EDI Specialists.
Overview
6
6
years of professional experience
Work History
Project Manager
Agiliti Health
01.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Manager of Professional Services
PlanSource
09.2022 - Current
- Supervised professional service team in respect to milestones, KPI and goals.
- Guided and directed 10-member team to success by building strong internal and client relationships, driving continuous improvement and leading resolution of escalated issues with clients.
- Oversaw product and project implementation services of 100+ clients into various service models.
- Led several teams on modernization of Professional Services, EDI, and intake processes for internal and external customers.
Electronic Data Interchange Manager
4myBenefits
07.2020 - 08.2022
- Worked with team of eight professionals focused on meeting EDI & customer implementation project needs on PlanSource.
- Oversee and coordinate EDI Project Management with clients, brokers, and carriers onto the PlanSource system.
- Cross coordinate with different departments to create, resolve, and speed up existing or challenging timelines to best execute customer needs.
- Created and automated charts, tables, graphs and dashboards, summarized results and visually shared analytical narratives to explain data-driven insights with senior leadership in relationship to Benefit Admin Platforms.
- Operated in complex, cross-functional organization requiring frequent collaboration with colleagues.
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery in PlanSource.
Data Operations Manager
4myBenefits
07.2020 - 08.2022
- Manage a team of eight, four Data Analyst & four EDI Configuration Specialists who work exclusively in the Plansource system.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Recommended changes in programs, routines and quality control standards to improve efficiency.
Data Analyst
4myBenefits
03.2019 - 07.2020
- Researched and resolved issues regarding integrity of data flow into databases.
- Coordinated statistical data analysis, design and information flow on the PlanSource system.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Education
BBA - Business And Managerial Economics
The University of Cincinnati
CincinnatiSkills
- Project Management
- Project Implementation
- Systems Implementations
- SalesForce
- Excel
- Professional Services
Additional Information
References available upon request
Timeline
Project Manager
Agiliti Health
01.2024 - Current
Manager of Professional Services
PlanSource
09.2022 - Current
Electronic Data Interchange Manager
4myBenefits
07.2020 - 08.2022
Data Operations Manager
4myBenefits
07.2020 - 08.2022
Data Analyst
4myBenefits
03.2019 - 07.2020
BBA - Business And Managerial Economics
The University of Cincinnati
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