Nolan Cleary
Milford,CT
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
7
7
years of professional experience
Work History
Help Desk Technician
Synergy Corporate Technologies
07.2023 - 05.2024
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
IT Technician
Sikorsky's Aircraft
05.2021 - 07.2023
- Performed maintenance tasks on PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Overnight Stocker
Costco
10.2020 - 12.2020
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked aisles for spills to complete quick clean-up.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Checked for outdated and overripe grocery items and removed from inventory.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Clerk
Wheels
01.2020 - 10.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Facilitated sales of services and goods.
- Maintained clean and orderly work station.
- Maintained inventory of all saleable items.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Delivered exemplary customer service and warmly greeted guests.
- Rang up customers' orders by scanning products and keying prices into register.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Finalized sales and collected payments by totaling order and accepting tender from customer.
Grocery Supervisor
IGA Supermarket
09.2017 - 12.2019
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
High School Diploma -
Joseph A. Foran High School
Milford, CT06.2015
Skills
- Support Ticket System Management
- Issue Resolution
- Remote System Analysis
- Network Infrastructure Monitoring
- Ticket Management
- Technical Support Triage
Timeline
Help Desk Technician
Synergy Corporate Technologies
07.2023 - 05.2024
IT Technician
Sikorsky's Aircraft
05.2021 - 07.2023
Overnight Stocker
Costco
10.2020 - 12.2020
Clerk
Wheels
01.2020 - 10.2020
Grocery Supervisor
IGA Supermarket
09.2017 - 12.2019
High School Diploma -
Joseph A. Foran High School
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