Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nolan Eggert

Mulberry,FL

Summary

Accomplished investigator with a robust background in law enforcement and at GEICO, blending detailed report writing and ethical diligence to resolve complex cases. Leveraged technology skills and customer service acumen to reach proper investigative outcomes, achieving efficient resolutions. Proven track record in identifying and mitigating insurance fraud, underpinned by a comprehensive understanding of legal frameworks.

Overview

26
26
years of professional experience
1
1
Certification

Work History

SIU Major Medical Major Case Investigator

GEICO
09.2023 - Current
  • Carefully documented statements, observations, and evidentiary materials.
  • Collaborated with federal agencies on investigations.
  • Documented findings and prepared detailed reports.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
  • Conducted comprehensive background checks of all subjects of investigations.
  • Identified trends in fraudulent activities, allowing for proactive measures to be taken against future threats.
  • Conducted examinations under oath with suspects and witnesses.
  • Handled multiple claim cases involving organized crime, fraud rings, and medical providers.

SIU Senior Inside Security Investigator

GEICO
09.2022 - 09.2023
  • Managed complex investigations, maintaining high levels of confidentiality and professionalism.
  • Carefully documented statements, observations, and evidentiary materials.
  • Documented findings and prepared detailed reports.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Assisted in development of investigative strategies, resulting in more efficient case resolutions.
  • Conducted comprehensive background checks of all subjects of investigations.
  • Identified trends in fraudulent activities, allowing for proactive measures to be taken against future threats.
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.

Telephone Claims Representative 2

GEICO
03.2021 - 09.2022
  • Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
  • Reduced claim costs by effectively negotiating bodily injury settlements with attorneys and claimants.
  • Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
  • Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
  • Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.

Telephone Claims Representative 1

GEICO
01.2020 - 03.2021
  • Upheld strict confidentiality standards when discussing sensitive information related to policyholder''s personal details or claim specifics.
  • Reduced company costs by identifying fraudulent claims through thorough investigation and accurate assessments.
  • Enhanced customer satisfaction by promptly and accurately addressing insurance claims over the phone.
  • Managed a high volume of incoming calls daily, prioritizing tasks efficiently to ensure timely resolution of all cases.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Camp Director

CBM of the Mid-Atlantic: Camp Grace
08.2011 - 08.2019
  • Managed year-round operations of camp ministries, volunteers, and staff.
  • Planned and implemented a full summer program (hired, trained, supervised, and evaluated staff and curriculums).
  • Created curriculum, organized and taught outdoor education classes approved for science credit for middle-school children.
  • Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
  • Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
  • Enhanced staff performance through comprehensive training programs, resulting in higher retention rates and improved overall camp experience.
  • Designed, programmed, and maintained multiple databases and the camp website.
  • Created and implemented a full site security plan.

Deputy Sheriff

Pinellas County Sheriff's Office
01.2002 - 08.2011
  • Reduced incidents of violence within the correctional facility by implementing conflict resolution strategies and promoting positive communication among inmates.
  • Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Maintained a safe and secure environment for inmates by conducting regular cell inspections and monitoring inmate activities.
  • Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.
  • Assisted with inmate release procedures by verifying completion of necessary paperwork, ensuring return of personal belongings, and coordinating transportation arrangements as needed.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Was responsible for setting bond amounts and assisting arresting officers in completing high liability arrest paperwork.
  • Certified to work the highest liability areas including direct supervision units, the juvenile assessment center, off-site hospital locations, and the hurricane emergency team.

Minister of Music and Youth

Central Bible Church
06.1998 - 01.2002
  • Planned, organized and led music ministry during worship services by motivating congregational participation and providing direction to choir members and musicians.
  • Introduced contemporary worship styles alongside traditional hymns, creating an engaging atmosphere that appealed to a broader range of congregants.
  • Developed and conducted vocal choirs of all ages, two competitive 5-octave handbell ensembles, and a travelling youth puppet ministry.
  • Oversaw the selection, training, and development of adult youth leaders, as well as the discipleship of the youth group.

Education

Corrections Academy Diploma - Corrections

Southeastern Public Safety Institute
St. Petersburg
10.2003

Bachelor of Music - Vocal Performance

Moody Bible Institute
Chicago
05.1998

Skills

  • Detailed report writing
  • Examinations under oath/interview techniques
  • Federal, state, and local laws knowledge
  • Research/investigative abilities
  • Analytical and problem-solving mindset
  • Ethical and honest
  • Customer service
  • Insurance fraud schemes
  • Social media investigations
  • Trend monitoring
  • Background checks
  • Technology/computer skills

Certification

All-lines insurance adjuster in the state of Florida

Timeline

SIU Major Medical Major Case Investigator

GEICO
09.2023 - Current

SIU Senior Inside Security Investigator

GEICO
09.2022 - 09.2023

Telephone Claims Representative 2

GEICO
03.2021 - 09.2022

Telephone Claims Representative 1

GEICO
01.2020 - 03.2021

Camp Director

CBM of the Mid-Atlantic: Camp Grace
08.2011 - 08.2019

Deputy Sheriff

Pinellas County Sheriff's Office
01.2002 - 08.2011

Minister of Music and Youth

Central Bible Church
06.1998 - 01.2002

Corrections Academy Diploma - Corrections

Southeastern Public Safety Institute

Bachelor of Music - Vocal Performance

Moody Bible Institute

Similar Profiles

CREATE PROFILE
Nolan Eggert