Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Nolan Franken

Wathena,KS

Summary

Experienced Property & Casualty and Crop Insurance Agent with over 10 years experience. Currently managing a book of business of approximately 1,000 customers.

Overview

14
14
years of professional experience

Work History

Agency Manager

Grain Belt Insurance, LLC.
2013.07 - Current
  • Selling crop insurance, property & casualty, and life & health policies, while working as support to ensure accuracy for fellow agent.
  • Overseeing a diverse portfolio of clients, ensuring personalized service and appropriate coverage based on individual needs.
  • Managing staff performance by proactively addressing deficiencies and training weaknesses.
  • Achieving consistent year-over-year growth in both revenue generation and client acquisition through strategic planning and execution.
  • Leading monthly team meetings to review performance metrics, address industry challenges, and celebrate successes as a cohesive unit.
  • Training and guiding team members to maintain high productivity and performance metrics.
  • Resolving conflict with customers, carriers, employees, and claims.
  • Streamlining internal processes to improve overall efficiency and reduce operating costs for the agency.
  • Developing strong relationships with customers, resulting in increased customer satisfaction and retention rates.

Insurance Agent

Grain Belt Insurance, LLC.
2013.07 - Current
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Maintained high standards of customer service by building relationships with clients.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Assistant Vice President

Pony Express Community Bank
2010.03 - 2013.07
  • Generated financial and operational reports to assist management with business strategy and state and federal examinations.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Contacted potential clients to pursue sales and gather funds.
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.

Education

Bachelor of General Studies - Economics

University of Kansas
Lawrence, KS
12.2009

Skills

  • Operations Management
  • Sales Growth
  • Customer Service
  • Strategic Planning
  • Licensed Insurance Agent
  • Staff Management
  • Sales Strategies
  • Employee reviews

Accomplishments

  • Property & Casualty
  • Life & Health License

Additional Information

  • Youth Sports Coach
  • Board of Directors - Mt. Olive Cemetery Association
  • Commencement Guest Speaker Troy Middle School

Timeline

Agency Manager

Grain Belt Insurance, LLC.
2013.07 - Current

Insurance Agent

Grain Belt Insurance, LLC.
2013.07 - Current

Assistant Vice President

Pony Express Community Bank
2010.03 - 2013.07

Bachelor of General Studies - Economics

University of Kansas
Nolan Franken