Nolan Franken
Wathena,KS
Summary
Experienced Property & Casualty and Crop Insurance Agent with over 10 years experience. Currently managing a book of business of approximately 1,000 customers.
Overview
14
14
years of professional experience
Work History
Agency Manager
Grain Belt Insurance, LLC.
07.2013 - Current
- Selling crop insurance, property & casualty, and life & health policies, while working as support to ensure accuracy for fellow agent.
- Overseeing a diverse portfolio of clients, ensuring personalized service and appropriate coverage based on individual needs.
- Managing staff performance by proactively addressing deficiencies and training weaknesses.
- Achieving consistent year-over-year growth in both revenue generation and client acquisition through strategic planning and execution.
- Leading monthly team meetings to review performance metrics, address industry challenges, and celebrate successes as a cohesive unit.
- Training and guiding team members to maintain high productivity and performance metrics.
- Resolving conflict with customers, carriers, employees, and claims.
- Streamlining internal processes to improve overall efficiency and reduce operating costs for the agency.
- Developing strong relationships with customers, resulting in increased customer satisfaction and retention rates.
Insurance Agent
Grain Belt Insurance, LLC.
07.2013 - Current
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained high standards of customer service by building relationships with clients.
- Investigated and processed claims swiftly to keep customers satisfied.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Cross-sold insurance products to existing clients to reach sales targets.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Assistant Vice President
Pony Express Community Bank
03.2010 - 07.2013
- Generated financial and operational reports to assist management with business strategy and state and federal examinations.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Contacted potential clients to pursue sales and gather funds.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
Education
Bachelor of General Studies - Economics
University of Kansas
Lawrence, KS12.2009
Skills
- Operations Management
- Sales Growth
- Customer Service
- Strategic Planning
- Licensed Insurance Agent
- Staff Management
- Sales Strategies
- Employee reviews
Accomplishments
- Property & Casualty
- Life & Health License
Additional Information
- Youth Sports Coach
- Board of Directors - Mt. Olive Cemetery Association
- Commencement Guest Speaker Troy Middle School
Timeline
Agency Manager
Grain Belt Insurance, LLC.
07.2013 - Current
Insurance Agent
Grain Belt Insurance, LLC.
07.2013 - Current
Assistant Vice President
Pony Express Community Bank
03.2010 - 07.2013
Bachelor of General Studies - Economics
University of Kansas
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