Nolan Goff
Cohoes
Summary
Dynamic professional with extensive experience in HVAC warehouse operations at Rotterdam Heating & Cooling, excelling in sheet metal assembly and inventory management. Proven ability to enhance efficiency and deliver exceptional customer service, leveraging strong communication and team management skills to foster a productive work environment.
Overview
4
4
years of professional experience
Work History
HVAC Warehouse Worker
Rotterdam Heating & Cooling
11.2024 - Current
- Cut and assembled sheet metal for custom ductwork and ventilation.
- Maintained and organized stock of HVAC equipment and materials.
- Performed heavy lifting and the usage of equipment such as pallet jacks and hand carts to efficiently move materials.
- Enhanced warehouse efficiency through delivery unloading and equipment preparation for job sites.
Customer Service Representative III
Maximus Call Center
Albany
10.2023 - 10.2024
- Answered inbound calls to greet and assist customers with various needs and questions.
- Streamlined navigation across multiple systems to pinpoint source of issue.
- Adhered to scripts ensuring effective call management.
- Remained calm, composed and polite to deescalate escalated customer behavior.
- Referred customers to appropriate departments or personnel to swiftly resolve issues.
- Assisted clients in completing insurance applications.
Front End Team Leader
Target
Schenectady
10.2022 - 10.2023
- Operated the service desk, helping guests with refunds, grievances, or any questions the guests may have had.
- Handled drive-up, which consisted of processing and preparing orders for our guests, and ensuring all is accurate and completed properly
- Optimized register operations, noted for swift resolution of lengthy queues and exceptional customer service
Team Member
TabletopStor3d
Schenectady
06.2021 - 10.2022
- Physical labor, including working on 3D printers, maintenance of them, and making sure they're up to standards.
- Designed models to print out for customers and came up with new ideas for the store.
- Post processed products making sure it's in ideal condition, packaged them, and sent them out to customers.
- Delivered exceptional customer service and rapid responses to ensure optimal customer experience.
Education
High School Diploma -
Mohonasen Senior High School
Schenectady, NY03.2023
Skills
- Sheet metal assembly
- HVAC equipment handling
- Inventory management
- Pallet jack operation
- Warehouse organization
- Delivery coordination
- customer service
- De-escalation skills
- Team management
- Customer service
- Safety compliance
- Communication skills
- Packaging and labeling
- Warehouse safety
Timeline
HVAC Warehouse Worker
Rotterdam Heating & Cooling
11.2024 - Current
Customer Service Representative III
Maximus Call Center
10.2023 - 10.2024
Front End Team Leader
Target
10.2022 - 10.2023
Team Member
TabletopStor3d
06.2021 - 10.2022
High School Diploma -
Mohonasen Senior High School
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