Nolan Huffer
Clearwater,FL
Summary
Proactive Store Manager with extensive experience in daily operations, inventory management, and staff training. Proven ability to resolve customer complaints with a smile while maintaining compliance with ATF regulations and creating a strong environment of team work. Skilled in visual merchandising, customer relations, and ensuring a safe, productive store environment.
Overview
9
9
years of professional experience
Work History
Store Manager
Shoot Straight Inc
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Responsible for hiring, training and mentoring new staff members.
- Maintained proper product levels and merchandise.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Shadow Team
Shoot Straight Inc
04.2022 - 06.2022
- Responsible for the complete training of all newer staff.
- Trained all staff members about new products coming into the industry, and focused on selling points to assist in pitching them to customers.
- Acted as a bridge between the Management Team and Sales Associates.
- Focused on detecting and correcting areas in the store that were not running efficiently.
Administrator
Shoot Straight Inc
10.2021 - 03.2022
- Ensured that the store stayed in consistent compliance with ATF regulations.
- Worked closely with the Pinellas Park Sheriffs Office and the ATF to help them track firearm disposition records.
- Maintained personnel records.
- Responsible for both the review and disposition of every ATF form 4473.
- Managed office and warehouse inventory levels by doing weekly store orders.
- Trained newer staff members on changes to the 4473.
Team Lead
Panera Bread
07.2015 - 03.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted in training new hires, ensuring they quickly became proficient in their job responsibilities.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Sales Associate
Shoot Straight Inc
02.2021 - 10.2021
- Organized merchandisers to maintain visual appeal, and promote sales.
- Handled both cash and card transactions.
- Built strong relationships with customers to encourage repetitive business.
- Responsible for the accurate completion of the ATF form 4473.
- Maintained safety and security on the store floor.
- Ensured customer safety in the shooting range while acting as the Range Safety Officer.
Education
Associate of Arts - Business Communication
St. Petersburg College
Clearwater, FL12-2019
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Team motivation
- Payroll Management
- Communication skills
Awards
Patriotic Employer Award from the Department of Justice
Timeline
Store Manager
Shoot Straight Inc
07.2022 - Current
Shadow Team
Shoot Straight Inc
04.2022 - 06.2022
Administrator
Shoot Straight Inc
10.2021 - 03.2022
Sales Associate
Shoot Straight Inc
02.2021 - 10.2021
Team Lead
Panera Bread
07.2015 - 03.2022
Associate of Arts - Business Communication
St. Petersburg College
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