Summary
Overview
Work History
Education
Skills
Hobbies: Reading, Playing video games, Watching Baseball
Timeline
CustomerServiceRepresentative

Nolan Mullins

Trumann,AR

Summary

I have worked in customer service for several years. I have increased my skill in communicating with customers and resolving issues as well as completing sales. I work for the online portion of Quality Farm Supply. So I am experienced with computer. I am going to graduate soon and I am looking for a more permanent career than the one I am currently working in.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Quality Farm Supply
Jonseboro, AR
07.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Effective liaison between customers and internal departments.

Education

Bachelor of Arts - History

Arkansas State University
Jonseboro, AR
12.2022

Skills

  • Computer Proficiency
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Credit Card Payment Processing
  • Answering Customer Questions
  • Consulting Supervisors
  • Call Transfers
  • Customer Inquiry Response

Hobbies: Reading, Playing video games, Watching Baseball

I played baseball throughout my life so I enjoy watching baseball now since I can not play it anymore. I enjoy playing games and reading comics.

Timeline

Customer Service Representative

Quality Farm Supply
07.2018 - Current

Bachelor of Arts - History

Arkansas State University

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Nolan Mullins