Nolan North
Summary
Client Focused Account Manager with 11 years of experience. I've been recognized as a Volume Leader for our department in 2017, 2019 and 2020. Member of the 2019 and 2020 Circle of Excellence at Homepoint Financial Corporation. Winner of the 'We Care' Award for outstanding customer care in 2018.
Overview
11
11
years of professional experience
Work History
Account Manager
Planet Home Lending
06.2022 - Current
- Acted as the single point of contact internally and externally to support communication and drive solutions throughout the process of the loan purchase.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed and implemented strategies to increase client retention.
- Addressed problems with process, review accuracy, delivery, and servicing to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate pricing and client-centric terms.
Correspondent Client Advocate
Homepoint, Financial Corporation
08.2012 - 06.2022
- Creatively solved business problems while specializing in organizational development, technical support and production management with a track record of meeting revenue and profit goals.
- Remained updated with latest information related to mortgage products and services being offered.
- Reorganized, streamlined and strengthened operations to maximize performance and profitability in highly competitive markets.
- Explained different types of loans pertaining to client situations.
Education
Associate of Arts - Fine Arts
Trident Technical College
Charleston, SC05.2002
Areas of Arts - Language Arts and advanced Mathematics
Skills
- Client Relationship Management
- Revenue Generation
- Communication
- Complaint Management
- Creative Problem Solving Skills
- Customer Training
- Vendor Relations
- Territory Management
- Schedule Management
- Trend Forecasting
Timeline
Account Manager
Planet Home Lending
06.2022 - Current
Correspondent Client Advocate
Homepoint, Financial Corporation
08.2012 - 06.2022
Associate of Arts - Fine Arts
Trident Technical College
Areas of Arts - Language Arts and advanced Mathematics
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