Nolan Perry
Denver,CO
Summary
Results-driven Patient Recruitment Manager with extensive experience leading patient enrollment strategies and overseeing high-volume call center operations for clinical trials. Skilled in developing recruitment initiatives, managing external vendor relationships, and improving participant engagement across multi-site studies in diverse therapeutic areas. Proven ability to increase enrollment performance, optimize outreach processes, and coordinate recruitment efforts across multiple cities while ensuring compliance with study protocols and regulatory standards. Strong background in operations management, KPI tracking, team leadership, and cross-functional collaboration to support successful clinical trial execution.
Overview
31
31
years of professional experience
Work History
Patient Recruitment Manager
IMA Clinical Research
Denver, CO.
08.2024 - Current
- Managed patient recruitment operations for clinical research studies across 15 cities and multiple research sites nationwide.
- Oversaw external call center vendors and agent performance to ensure enrollment goals and study timelines were achieved.
- Led daily operations for patient outreach, pre-screening, and appointment scheduling for active clinical trials.
- Trained and guided call center agents on study protocols, inclusion/exclusion criteria, and patient communication standards.
- Worked directly with clinical research sites, sponsors, and internal teams to support recruitment strategy and study execution.
- Coordinated recruitment efforts using outbound calling campaigns, databases, referrals, and digital lead sources.
- Generated performance reports and recruitment updates for leadership and site management teams.
- Assisted in launching new studies by developing recruitment plans and supporting site readiness initiatives.
Patient Recruitment Manger
Worldwide Clinical Trials
Austin, TX.
02.2022 - 08.2024
- Ensured accuracy of all regulatory submissions prior to submission to the IRB or other regulatory bodies.
- Provided guidance on operational aspects of research projects when needed.
- Mentored and trained team members on clinical trial management processes and procedures.
- Coordinated communication between investigators and sponsors regarding questions or issues arising during the course of a study.
- Participated in discussions about new methods or systems designed to improve efficiency within Clinical Trials Management department.
- Monitored patient safety in accordance with FDA requirements during the conduct of a clinical trial.
- Assisted in preparing presentations for principal investigators regarding progress updates on ongoing studies.
- Collaborated closely with internal departments such as biostatistics and data management teams throughout the life cycle of a study.
Manager of Technical Support, Business
Charter Communications
Austin, TX.
09.2016 - 02.2022
- Ensured compliance with company policies and legal regulations related to customer service activities.
- Maintained a high level of customer satisfaction by providing timely responses to inquiries.
- Identified areas of improvement within the technical support process and implemented solutions accordingly.
- Coordinated efforts between different teams when resolving complex cases involving multiple stakeholders.
- Provided technical support and troubleshooting to customers over the phone, via email, and in-person.
- Managed daily operations of a team of 30+ technical support representatives.
- Reviewed existing processes regularly to identify potential areas for improvement or automation.
- Documented customer queries, resolutions, and feedback in a ticketing system.
Operations Manager
Just Energy
Houston, TX.
01.2002 - 09.2016
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
- Developed and maintained relationships with customers and vendors for successful project completion.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
United States Marine
USMC
29 Palms, CA.
12.1994 - 12.1998
- Utilized strong communication skills to coordinate with other personnel in order to complete objectives.
- Mastered the use of a variety of communications systems, including radios and computers.
- Acquired knowledge of combat tactics and strategy through specialized training courses.
- Maintained up-to-date records on all maintenance activities performed on assigned equipment.
- Exhibited leadership qualities while managing small groups during operations missions.
- Applied advanced first aid techniques in order to provide medical assistance as needed.
- Proficiently operated various types of weapons systems such as rifles, machine guns, and mortars.
- Exercised sound judgment when making decisions related to mission objectives.
Skills
- Patient Enrollment Strategy
- Vendor & CRO Oversight
- Patient Outreach & Engagement
- Site Recruitment Performance Management
- Process Improvement & Workflow Optimization
- Recruitment Forecasting & Capacity Planning
- Cross-Functional Study Coordination
- Recruitment Vendor Management
- Enrollment Acceleration Strategies
- Participant Retention Strategies
Timeline
Patient Recruitment Manager
IMA Clinical Research
08.2024 - Current
Patient Recruitment Manger
Worldwide Clinical Trials
02.2022 - 08.2024
Manager of Technical Support, Business
Charter Communications
09.2016 - 02.2022
Operations Manager
Just Energy
01.2002 - 09.2016
United States Marine
USMC
12.1994 - 12.1998