Nolan Rufo
Broomall,PA
Overview
4
4
years of professional experience
Work History
Management Assistant
Enterprise Rent A Car
2022.09 - Current
- Controls daily operations at Flagship branch, Including financial transactions, Customer Service, and Fleet
- Spends 3 days a week at Mercedes Benz Dealership dealing with clients and Coordinating with service writers
- Helps manage a fleet of 350+ vehicles
- Ensure Branch has a customer service score exceeding Corporate Average
- Develops a relationship with local accounts to better grow our clientele
- Directly communicates with insurance companies before, during, and after the process of a car rental
- Ensures all clients are completely satisfied with a limited fleet of vehicles
- Invoices customers and follows up on past due accounts
- Works together with the team to ensure the branch is performing above the year to date numbers
Bartender
Marple Public House
2021.01 - 2022.01
- Bartender during the night shifts through high demands
- Set up the bar to ensure it is perfectly suited for customers
- Takes orders through the Pos system and serves customers
- Worked with a team to help add/drop items to the Menu of a new establishment
- Worked with Management to create specials for specific events
Education
Business And Public Management -
West Chester University Of Pennsylvania
05.2022
Marple Newtown High School
06.2018
Skills
- Communication Skills in Sales
- Customer Experience
- Leadership
- Fleet Management
- Direct Billing
- Building relationships
- Training new employees
- Time Management
- Problem Solving
- Business communications
Timeline
Management Assistant
Enterprise Rent A Car
2022.09 - Current
Bartender
Marple Public House
2021.01 - 2022.01
Business And Public Management -
West Chester University Of Pennsylvania
Marple Newtown High School