Belen Roman Estrada
Sparks
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Management Assistant
Enterprise Mobility
Reno
07.2025 - Current
- Developed and implemented customer service standards to ensure quality customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Learned company processes, procedures and employee role functions.
Rental Management Trainee
Enterprise Mobility
Reno
05.2024 - 07.2025
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Manager
Firehouse Subs
Sparks
03.2020 - 01.2024
- Collaborated with store manager to develop strategies for profit goals.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Assisted with developing a collaborative team to ensure that all duties were complete by the end of the shift.
- Recruited and hired qualified candidates to fill open positions.
Shift Leader
Firehouse Subs
Sparks
02.2019 - 03.2020
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Assisted general manager with operations game plan and company initiatives implementation.
Marketing and Communications Intern
University Of Nevada, Reno. Department Of Marketing
Reno
06.2019 - 07.2019
- Supported social media accounts by writing and posting content.
- Drafted social media posts and created videos with eye for viral content strategies.
- Designed PowerPoint presentations, expanding on employer branding visuals.
- Brainstormed topics with subject-matter experts that aligned with media interests.
Education
BACHELOR OF ARTS - Marketing and Management
University of Nevada
Reno, NVSkills
- Computer skills
- Bilingual
- Data entry
- Customer service
- Phone etiquette
- Microsoft Office
- Organizational skills
- Administrative experience
- Communication skills
- Training & development
- Recruiting
- Sales Monitoring
Timeline
Management Assistant
Enterprise Mobility
07.2025 - Current
Rental Management Trainee
Enterprise Mobility
05.2024 - 07.2025
Assistant Manager
Firehouse Subs
03.2020 - 01.2024
Marketing and Communications Intern
University Of Nevada, Reno. Department Of Marketing
06.2019 - 07.2019
Shift Leader
Firehouse Subs
02.2019 - 03.2020
BACHELOR OF ARTS - Marketing and Management
University of Nevada