Nolan Shropshire
Akron
Summary
Highly organized and dependable professional with background in sales, advertising, customer service, administration, and operations. Adept at managing schedules, resources, finances and data.
Eager to contribute to organizational success and further develop professional skills.
Overview
7
7
years of professional experience
Work History
Senior Sales Operation Coordinator
Spectrum Reach/Charter Communications
01.2022 - Current
- Revenue retention & oversight. Helped Maintain over 74 million dollar budget across the region.
- Developed, Implemented and led team training to help optimize resources and platforms.
- Collaborated with cross-functional teams to align optimization strategies with organizational goals and objectives.
- Achieved client retention targets by providing exceptional service and delivering consistent results in line with expectations.
- Managed multiple client accounts simultaneously, prioritizing tasks and maintaining strong attention to detail under tight deadlines.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends.
- Improved overall campaign performance with regular data analysis and adjustment of optimization strategies.
Program Manager
Kent State University
11.2020 - 01.2022
- Managed an annual federal budget of over $500,000.
- Developed training materials and conducted workshops to improve student understanding of program objectives.
- Collaborated with cross-functional teams to align strategic goals with university-wide initiatives and priorities.
- Forecasted and reviewed program expenses for both grant and fiscal years to ensure money was allotted properly according to federal guidelines.
- Gathered, organized and input information into digital database.
- Assisted with recruitment efforts by Interviewing and recommending team members for hire.
- Held monthly check in meetings with students to ensure they were remaining on track and had necessary resources to succeed.
Insurance Sales Agent
Tranzact
08.2018 - 11.2020
- Conducted thorough market analysis to identify emerging trends and opportunities.
- Sold 35-50 plans a month on average.
- Assisted clients in understanding policy options, ensuring informed decision-making.
- Streamlined application processes, enhancing operational efficiency and client experience.
- Developed tailored insurance solutions for diverse client needs.
Education
Bachelor of Science - Hospitality Management
Kent State University
Kent, OH12.2017
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Account Management
- Relationship building
- Logistics
- Project coordination
- Strategic planning
- Business administration
Timeline
Senior Sales Operation Coordinator
Spectrum Reach/Charter Communications
01.2022 - Current
Program Manager
Kent State University
11.2020 - 01.2022
Insurance Sales Agent
Tranzact
08.2018 - 11.2020
Bachelor of Science - Hospitality Management
Kent State University