Nolan Thurlow
Burlington
Summary
Experienced with creating positive guest interactions and maintaining welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Track record of ensuring high levels of customer satisfaction and seamless daily operations. I strongly value time management, I will be there day in and day out on time without fail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Employee
Big Apple Bagels
07.2025 - 10.2025
- Provided exceptional customer service, ensuring a welcoming environment for all patrons.
- Operated cash register efficiently, handling transactions accurately and managing cash drawer.
- Prepared and presented food items according to established quality standards and recipes.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Banquets and Events Supervisor
The Bridgewater Club
06.2017 - 10.2020
- Supervised daily operations to ensure compliance with club standards and policies.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced service efficiency and guest satisfaction.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
High School Diploma -
Fishers High School
Fishers, INSkills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Safety awareness
- Time management
Certification
ASE Certified
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Front of House Employee
Big Apple Bagels
07.2025 - 10.2025
Banquets and Events Supervisor
The Bridgewater Club
06.2017 - 10.2020
High School Diploma -
Fishers High School