Nolan Lewis
Taylorsville,KY
Summary
A highly motivated employee eager to embrace new challenges. Exhibits a strong work ethic, adaptability, and outstanding interpersonal skills. Capable of working efficiently without supervision and swiftly acquiring new abilities. Skilled in customer relations and competent in managing tasks within chaotic work settings.
Overview
3
3
years of professional experience
Work History
Rural Mail Carrier Associate
United States Post Office
Taylorsville, KY
01.2024 - Current
- Ensured proper delivery of mail and packages to rural customers according to established guidelines.
- Resolved customer complaints in a professional manner when necessary.
- Adhered to security protocols when handling confidential documents or packages.
- Assisted other carriers during peak periods or when needed due to absences from work.
- Reported any safety or security incidents encountered during the course of duty.
- Communicated effectively with supervisors regarding route progress or changes and notified supervisors immediately if any irregularities were found during the route delivery process.
- Responded promptly to emergency situations when called upon.
911 Emergency Dispatcher
Shelby County 911 Board
Shelbyville, KY
02.2021 - 12.2023
- Received incoming calls from the public and determined the nature of the emergency.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
Education
Emergency Communications
Kentucky Department of Criminal Justice Training
4449 Kit Carson Dr, Richmond, Ky 4047502-2021
High School Diploma -
Spencer County High School
Taylorsville, KY05-2020
Skills
- Customer Relationship Management
- Critical thinking
- Multi-Tasking
- Prioritization
- Organization and Time Management
- Basic life support knowledge
- Active Listening
- Data Entry
- Teamwork and Collaboration
Timeline
Rural Mail Carrier Associate
United States Post Office
01.2024 - Current
911 Emergency Dispatcher
Shelby County 911 Board
02.2021 - 12.2023
Emergency Communications
Kentucky Department of Criminal Justice Training
High School Diploma -
Spencer County High School
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