Nolen Beau Carter
Entrepreneur & Master Stylist
Houston,TX
Summary
Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Owner/Founder of Bespoke Blonde
Self Employed
Galveston, TX
10.2019 - 08.2022
- Created and established and unique and profitable salon studio business plan.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Developed and maintained marketing plan and social media strategies such as company website, blogs, and promotional materials and advertisements for social media.
Store Manager
Coach
West Des Moines, Iowa
01.2015 - 05.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
Store Support Manager
Nordstrom Rack
West Des Moines, IA
09.2014 - 12.2015
- Recruited, trained and supported over 50 customer service and logistic team members , emphasizing company policies, product knowledge and departmental goals across staff.
- Analyzed sales, wrote sales reports and set sales goals for store.
- Managed, developed and implemented the unloading, movement and sorting of all incoming inventory
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Maintained excellent working relationships with district and regional directors by efficiently responding to inquires about store performance.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class customer service work
Department Manager
Nordstrom
Anchorage, AK
05.2010 - 09.2014
- Managed day to day operations of a multimillion dollar department within the store, responsibilities including staffing and scheduling employees. Merchandising new and existing inventory to brand standard. Create daily/weekly sales plans for both the department and individual sales person.
- Prepared detailed reports for regional buyers to clarify existing and unique trends and sales timelines in the Alaska region. One of the key strategies increasing revenue by over 100%
- Recruited, trained and supported department team members, emphasizing company policies, product knowledge and departmental goals across staff.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
Education
Cosmetology - Cosmetology
Paul Mitchell The School - Houston
Houston, TX 09.2018 - 09.2019
Bachelor of Science - Business
Fort Lewis College
Durango, CO 08.2007 - 05.2011
Skills
Business Development
Personnel training and development
Customer Relationship Management Software (CRM)
Budgeting and reporting
Inter-department collaboration
Purchasing and procurement
Shipping, receiving and warehousing
Accomplishments
- Awarded Department Manager of The Month 4 times
- Exceeded monthly store sales goals 36 months in a row.
- Exceeded yearly store sales 2 years in a row
- Achieved highest sell through company wide for Hudson Denim during a promotional period in which resulted in company wide recognition by both Nordstrom and Hudson.
Timeline
Owner/Founder of Bespoke Blonde
Self Employed
10.2019 - 08.2022
Cosmetology - Cosmetology
Paul Mitchell The School - Houston
09.2018 - 09.2019
Store Manager
Coach
01.2015 - 05.2018
Store Support Manager
Nordstrom Rack
09.2014 - 12.2015
Department Manager
Nordstrom
05.2010 - 09.2014
Bachelor of Science - Business
Fort Lewis College
08.2007 - 05.2011