Noline Plummer
Brooklyn,New York
Summary
Highly dedicated and experienced Registered Nurse Manager with a strong background in emergency nursing, nursing leadership, behavioral health support, and residential program oversight. Brings a consistent record of providing exceptional patient care in fast-paced settings while also directing clinical and operational activities that support safety, compliance, and service quality. Demonstrates expertise in medical, behavioral, and crisis management, with hands-on experience in patient assessment, care planning, workflow coordination, staff supervision, and policy implementation. Known as a collaborative and solutions-focused leader who supports staff development, addresses complex patient and personnel concerns, and works to improve performance metrics and the overall care environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Nurse Manager
Service For Underserved (S:US)
Brooklyn, NY
01.2025 - Current
- Provides nursing leadership and operational oversight within a program setting, with responsibility for ensuring that patient care services are appropriately assessed, planned, implemented, and evaluated on a continuous basis.
- Supports both direct care standards and departmental effectiveness by managing workflow, staffing, education, and issue resolution.
- Assumes 24-hour responsibility for the overall assessment, planning, implementation, and evaluation of patient care delivery.
- Oversees the daily workflow of the department to help maintain continuity, responsiveness, and safe care practices.
- Manages staffing operations, including employee scheduling, orientation, onboarding support, training, and professional development.
- Investigates and resolves patient, physician, and staff complaints or concerns in a professional and timely manner.
- Develops long-range unit staffing schedules and ensures adequate daily coverage in alignment with established staffing needs.
- Monitors customer satisfaction scores and implements action plans designed to improve service outcomes and the patient experience.
- Educates team members on both new and existing departmental procedures and systems to reinforce consistency and compliance.
Program Nurse Manager
Institute for Community Living, Inc.
New York, NY
05.2013 - Current
- Leads nursing functions within a community-based care environment, emphasizing holistic assessment, patient support, interdisciplinary coordination, and staff oversight.
- This role reflects a blend of clinical nursing practice, patient education, behavioral support, and supervisory responsibility.
- Develops nursing assessments designed to reflect the full and holistic needs of each client.
- Conducts counseling sessions addressing coping skills, anxiety management, anger management, and related concerns.
- Provides health information and delivers lectures on a range of topics, including medication effects, medication side effects, and disease prevention.
- Monitors all aspects of patient care, including attention to physical activity and overall wellness.
- Consults and coordinates with healthcare team members to assess, plan, implement, and evaluate patient care plans.
- Directs and supervises less-skilled nursing personnel and other healthcare staff to support effective service delivery.
Emergency Room Nurse
PF Staffing (Harlem Hospital)
New York, NY
08.2014 - 07.2025
- Delivered direct emergency nursing care in a high-pressure hospital environment requiring rapid response, sound clinical judgment, and consistent collaboration with multidisciplinary providers.
- Combined frontline bedside care with leadership support responsibilities, including stepping into charge nurse duties when needed.
- Provided emergency nursing care to an average of 25 patients per shift in a fast-paced emergency room setting.
- Performed rapid patient assessment and triage to prioritize care needs and support timely intervention.
- Implemented life-saving interventions for patients with urgent and high-acuity medical needs.
- Collaborated with a multidisciplinary team of more than 15 healthcare professionals to develop and carry out personalized care plans.
- Managed complex and high-acuity cases using critical thinking, strong clinical judgment, and focused decision-making.
- Contributed to a reported 95 percent positive patient outcome rate through effective care delivery and clinical management.
- Assumed the charge nurse role in the absence of the nurse manager, helping oversee workflow and staffing needs for the unit.
- Utilized EPIC for electronic health record documentation.
Residential Manager
St. Joseph's Medical Center
Westchester, NY
08.2006 - 05.2013
- Managed residential operations in a supportive housing environment serving DHS/HASA clientele, with direct responsibility for resident safety, staff supervision, policy enforcement, advocacy, and recordkeeping.
- This role demonstrates early leadership experience in regulated care and housing settings with a strong emphasis on operations and resident support.
- Oversaw a 78-unit congregate supportive housing facility serving DHS/HASA clientele.
- Ensured the safety and comfort of residents by implementing and enforcing facility policies and procedures.
- Provided weekly staff supervision with a focus on professional development, accountability, and maintaining high standards of resident care.
- Served as the primary advocate for resident needs, resolving complaints and coordinating services with outside agencies.
- Maintained required operational records and reports, including tracking information used for performance improvement.
Education
Master's Degree - Public Administration
Metropolitan College
New York, NY06-2003
Bachelor of Science - Nursing (BSN)
Kaplan University
05-2014
Bachelor of Arts - Public Administration
Hunter College
New York, NY06-2000
Skills
- Demonstrated leadership across emergency, community, and residential care settings through supervisory, staffing, and workflow oversight responsibilities
- Supported employee growth through orientation, training, education, mentoring, and performance-focused supervision
- Managed concerns raised by patients, physicians, staff, and residents while promoting a safe and respectful care environment
- Contributed to quality improvement through monitoring outcomes, tracking performance indicators, and implementing service improvement plans
- Clinical Practice: Advanced emergency nursing; Patient assessment and reassessment; Medication administration; Crisis management; Patient advocacy; Patient education; Care coordination; EHR documentation in EPIC
- Management and Administration: Staffing and scheduling; Staff supervision and mentorship; Performance evaluation; Policy implementation; Budgeting and resource management; Interdepartmental communication; Quality and performance improvement
- Compliance and Professional Skills: Familiarity with OSHA, OMH, DOH, and JCAHO compliance environments; Leadership and team collaboration; Clear communication across staff, patients, and interdisciplinary teams; Conflict resolution and issue management
Affiliations
- American Association of Nurse Life Care Planners
- American Nurses Association (ANA) Member
- Emergency Nurses Association
- National Association of Nurse Practitioners in Women's Health
Certification
- Registered Nurse, New York State | License No. #666515-01 | Obtained: 2014 | Expiration: February 2027
- Basic Life Support (BLS) | Obtained: 2023
- Advanced Cardiovascular Life Support (ACLS) | Obtained: 2023
- Pediatric Advanced Life Support (PALS) | Obtained: 2022
- Trauma Nursing Core Course (TNCC) | Obtained: 2021
Languages
English
Spanish
Timeline
Program Nurse Manager
Service For Underserved (S:US)
01.2025 - Current
Emergency Room Nurse
PF Staffing (Harlem Hospital)
08.2014 - 07.2025
Program Nurse Manager
Institute for Community Living, Inc.
05.2013 - Current
Residential Manager
St. Joseph's Medical Center
08.2006 - 05.2013
Bachelor of Science - Nursing (BSN)
Kaplan University
Bachelor of Arts - Public Administration
Hunter College
Master's Degree - Public Administration
Metropolitan College