NOMCEBO MNTSHALI
Salem,OR
Summary
Compassionate and dependable caregiver with 18 months of experience supporting geriatric residents in an Assisted Living Facility. Certified Home Care Aide (HCA) with strong skills in patient care management, safety monitoring, behavioral health management, medication assistance, and clinical documentation. Recognized for excellent communication and adaptability, along with a calm, empathetic approach to individuals facing behavioral, cognitive, or emotional challenges. Reliable team player dedicated to delivering high-quality, person-centered care that promotes dignity, stability, and overall well-being.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
The Heed
Salem, OR
10.2024 - Current
- Provided daily care and emotional support to geriatric residents and Traumatic Brain Injury patient ensuring safety, comfort, and dignity.
- Assisted with ADLs including bathing, grooming, mobility, toileting, and meal support.
- Monitored resident behavior, health changes, and safety concerns; communicated promptly with nursing staff.
- Administered medications according to facility protocols and state regulations.
- Maintained accurate documentation of care activities, observations, and incident reports.
- Collaborated with interdisciplinary teams to support individualized care plans.
- Built trusting relationships with residents through compassion, patience, and consistent communication.
Senior Customer Service Consultant
Swazi Pharm
Eswatini, Africa
03.2021 - 08.2024
- Led customer service team to enhance client satisfaction and retention rates.
- Developed training materials to improve onboarding processes for new staff.
- Implemented feedback mechanisms to identify areas for service improvement.
- Analyzed customer inquiries to refine support strategies and reduce response times.
- Collaborated with cross-functional teams to align service delivery with organizational goals.
Home Health Care Aide
Ainsley Meadow Adult Family Home
Marysville, WA
10.2024 - 02.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Administered medication according to prescribed schedules and guidelines.
- Provided care to children living with Autism disabilities
Education
Home Health Care Aide Certification - HCA
Home Health Centre
Seattle, WA08-2024
Bachelor of Business Management - Business Administration And Management
University of Zululand
South Africa2000
Skills
- OIS
- Alzheimer's care
- Documentation
- HIPAA compliance
- Medication administration
- Behavioral management
- Crisis Prevention Awareness
- Multitasking and organization
- First aid and safety
- Dementia care
- Medical record-keeping
Certification
- Oregon State Driver’s licensure
- Home Care Aide (HCA) Certification
- CPR/First Aid
- OIS Training
- Medication Administration
Languages
English
Professional Working
Timeline
Caregiver
The Heed
10.2024 - Current
Home Health Care Aide
Ainsley Meadow Adult Family Home
10.2024 - 02.2025
Senior Customer Service Consultant
Swazi Pharm
03.2021 - 08.2024
Home Health Care Aide Certification - HCA
Home Health Centre
Bachelor of Business Management - Business Administration And Management
University of Zululand