Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Professional Development
Timeline
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EVANS SIMON

New York

Summary

Dynamic IT Operations leader with a proven track record at Flagstar Bank, driving a 75% improvement in asset tracking accuracy through innovative IT asset management and process standardization. Skilled in strategic leadership and vendor negotiation, I excel in enhancing compliance and operational efficiency while fostering team development and business continuity.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Professional Development

11.2024 - Current
  • Completed certifications in Generative AI, Large Language Models, and Responsible AI (Google Cloud) to enhance expertise in AI-driven IT operations for financial services.
  • Researched SaaS and hybrid cloud strategies (Azure, AWS) to inform future banking IT transformations.

Director of IT Operations and Production Support, SVP

Flagstar Bank (formerly Signature Bank)
New York
05.2000 - 11.2024
  • Architected a ground-up ITAM program using ServiceNow ITAM (HAM/SAM), Discovery, and CMDB, tracking over 20,000 hardware devices and 50,000 software licenses across 40+ locations nationwide, including 3 data centers, achieving 75% improved tracking accuracy, 15% fewer lost assets, and 25% cost savings.
  • Implemented ServiceNow CMDB with Discovery to populate and normalize asset data, augmented by Flexera for end-of-life asset tracking, ensuring accurate lifecycle management.
  • Enforced standard operating procedures (SOPs) for asset procurement, deployment, and disposal, reducing inconsistencies by 25% and enhancing regulatory audit readiness.
  • Achieved 95%+ automated discovery of network assets with ServiceNow Discovery, enabling real-time visibility and cutting audit preparation time by 65% via KRI dashboards.
  • Developed end-of-life tracking in ServiceNow, reducing obsolete hardware by 20% and increasing software compliance by 25%, ensuring regulatory software compliance.
  • Resolved FDIC/OCC deficiencies in asset inventory and compliance, ensuring consistent audit success with 35% improved efficiency.
  • Formed a 4-person ITAM team, partnering with infrastructure and endpoint teams, and trained staff on ServiceNow HAM/SAM and ITIL to drive efficient asset management.
  • Enhanced Service Desk operations for 8,000+ users, reducing incident resolution times by 40% and call volumes by 30% through ServiceNow ITSM integration.
  • Established IT Governance using ITIL frameworks, aligning with banking regulations to support compliance.
  • Directed business continuity for 30+ units, minimizing risks through BIAs, RTOs, RPOs, and vendor testing with FIS.
  • Managed $15M+ annual IT budget, negotiating contracts with Microsoft, ServiceNow, Adobe, Lenovo, HP, and Lexmark, streamlining vendor procurement cycle time by 25%.
  • Partnered with CISO to align services with FFIEC, GLBA, and SOX standards, delivering secure environments via endpoint encryption and phishing simulation support.
  • Evaluated AWS and Google Cloud for hybrid infrastructure, leveraging Generative AI certifications to explore IT automation.

Education

Master of Business Administration (MBA) - Information Systems

Fordham University Gabelli School of Business
New York, NY

Bachelor of Science (BS) - Electrical Engineering

New York Institute of Technology
New York, NY

Skills

  • IT asset management
  • Process standardization
  • ServiceNow expertise
  • Regulatory compliance
  • Strategic leadership
  • Team development
  • Business continuity planning
  • Vendor and contract management
  • Cybersecurity practices
  • Cloud strategy implementation
  • Digital transformation initiatives
  • Team leadership
  • Vendor negotiation
  • Incident resolution
  • Project management
  • Process optimization

Certification

  • ITIL v4 Foundation, Axelos
  • Cybersecurity Identity and Access Solutions using Azure AD, Microsoft
  • Cybersecurity Threat Vectors and Mitigation, Microsoft
  • Google Project Management Professional Certificate, Coursera
  • Agile Project Management, Google
  • AI & Innovation: Generative AI, Large Language Models, Responsible AI, Google Cloud

Accomplishments

  • Built a ServiceNow ITAM program with CMDB, tracking 20,000+ hardware and 50,000+ software assets across 40+ locations, including 3 data centers, achieving 75% tracking accuracy and resolving regulatory compliance issues.
  • Enforced SOPs for asset procurement, deployment, and disposal, reducing inconsistencies by 25% and enhancing audit compliance.
  • Reduced obsolete hardware by 20% and increased software compliance by 25% via ServiceNow and Flexera EOL tracking, strengthening regulatory compliance.
  • Achieved 95%+ automated asset discovery with ServiceNow Discovery, cutting audit preparation time by 65%.
  • Enhanced Service Desk for 8,000+ users, reducing incident resolution times by 40% and call volumes by 30%.
  • Achieved consistent regulatory exam success, reducing audit findings by 80% through proactive ITAM controls.
  • Negotiated vendor contracts with Microsoft and ServiceNow, streamlining procurement cycle time by 25% for faster asset deployment.

Professional Development

11/01/24, Completed certifications in Generative AI, Large Language Models, and Responsible AI (Google Cloud) to enhance expertise in AI-driven IT operations for financial services., Researched SaaS and hybrid cloud strategies (Azure, AWS) to inform future banking IT transformations.

Timeline

Professional Development

11.2024 - Current

Director of IT Operations and Production Support, SVP

Flagstar Bank (formerly Signature Bank)
05.2000 - 11.2024

Master of Business Administration (MBA) - Information Systems

Fordham University Gabelli School of Business

Bachelor of Science (BS) - Electrical Engineering

New York Institute of Technology

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