Nomusa Maseko
Reagents Park
Summary
As a dedicated service ambassador, I have grown in the hospitality industry so that I can see beyond what is in front of me and plan accordingly and experienced with managing customer interactions in busy restaurant environment. Utilizes strong communication skills to ensure guest satisfaction and smooth service flow. Knowledge of food safety standards and efficient cleaning practices.
Overview
8
8
years of professional experience
Work History
RESTAURANT ATTENDANT
Royal Caribbean group
10.2025 - Current
- Serve food and beverage promptly, responding to customer needs instantly.
- Comply with USPH standards
- Collaborate with team members to create a positive atmosphere
- Interaction with guests and crew.
- Windjammar lead host.
HEAD WAITRESS
Epicure @ one Rosebank
05.2025 - 10.2025
- Creating new bookings and quotations for clients
- Data capturing handover, responding to emails and guest reviews
- Making sure the front desk is running smoothly, creating training workshops for front desk
- Concierge service for VIP guest
Service Ambassador
Riboville
Waterfall
03.2023 - 03.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new staff on service protocols and company policies to ensure consistent operations.
- Analyzed customer feedback to identify areas for process improvement within the service framework.
FRONT DESK SUPERVISOR
AURUM RESTAURANT
Sandton
01.2019 - 01.2023
- Coordinating of the events and function and graduation, Multiple promotion events.
- Maintained strict adherence to company protocols, ensuring consistent service quality.
- Provide professional support on the floor
- Liaise between clients and different departments
- Maintain and monitor budget
- Working on Microsoft ex- Powerpoint, Excel and creating work schedule.
COORDINATOR & WAITRESS
TURN' N' TENDER
Bassonia
01.2018 - 01.2019
- Welcoming and sitting guests.
- Made sure food orders came out on time and went to the right tables.
- Taking food and drink orders from the guest.
- Maintain company hygiene standards
Education
High School Diploma - Human Resources Management, Project Management, Office Administration, Information Management
UNISA
01.2025
MATRIC - undefined
MALVERN HIGH SCHOOL
01.2010
Skills
- Cleanliness and hygiene
- Microsoft office
- Adaptability to change
- Flexible schedule
- First aid training
- Cash handling proficiency
- Customer service
LANGUAGES
ENGLISH
IISIZULU
XHOSA
SESOTHO
AFRIKAANS
Timeline
RESTAURANT ATTENDANT
Royal Caribbean group
10.2025 - Current
HEAD WAITRESS
Epicure @ one Rosebank
05.2025 - 10.2025
Service Ambassador
Riboville
03.2023 - 03.2025
FRONT DESK SUPERVISOR
AURUM RESTAURANT
01.2019 - 01.2023
COORDINATOR & WAITRESS
TURN' N' TENDER
01.2018 - 01.2019
MATRIC - undefined
MALVERN HIGH SCHOOL
High School Diploma - Human Resources Management, Project Management, Office Administration, Information Management
UNISA