Nona Holt
Sevierville,TN
Summary
Results-driven retail professional specializing in customer service and cash handling. Known for maintaining orderly checkout areas and effective payment processing, contributing to operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Cashier
Hobby Lobby
Sevierville, Tennessee
09.2025 - 01.2026
- Processed customer transactions efficiently at Hobby Lobby checkout.
- Assisted customers with product selection and store navigation.
- Maintained cleanliness and organization of checkout area.
- Provided friendly customer service to enhance shopping experience.
- Facilitated returns and exchanges following store policies.
- Collaborated with team members to ensure smooth store operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
Cashier/Retail Sales Associate Cashier
Margaritaville Gift Shop
Pigeon Forge, Tennessee
09.2024 - 01.2025
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed reservations using hotel management software to optimize guest experiences.
- Processed cash and credit transactions efficiently at the register.
- Stocked supplies and managed inventory levels for efficient operations.
- Greeted customers and provided excellent customer service.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Helped other team members as needed during peak business times.
- Handled returns and exchanges according to established policies.
- Organized merchandise in the store for easy access by customers.
- Answered phone calls promptly with a professional demeanor.
- Maintained a clean and organized work area throughout the shift.
- Assisted customers in locating items within the store.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Provided information about products and services to customers.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Contributed to a positive atmosphere through friendly interactions with guests.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Resolved customer complaints or referred them to management for resolution.
Cashier/Retail Sales Associate
Apple Barn Cider
Sevierville, Tennessee
06.2015 - 09.2024
- Assisted customers with product selection and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash register operations and balanced cash drawers daily.
- Provided friendly customer service to enhance shopping experience.
- Supported inventory management by restocking shelves as needed.
- Collaborated with team members to ensure smooth store operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Associate of Applied Science - General Business
Lord Fairfax Community College
Middletown06-1982
High School Diploma -
Handley High School
Winchester06-1975
Skills
- Cash register operation
- Point-of-sale systems
- Payment processing
- Inventory management
- Product knowledge
- Customer service
Timeline
Cashier
Hobby Lobby
09.2025 - 01.2026
Cashier/Retail Sales Associate Cashier
Margaritaville Gift Shop
09.2024 - 01.2025
Cashier/Retail Sales Associate
Apple Barn Cider
06.2015 - 09.2024
Associate of Applied Science - General Business
Lord Fairfax Community College
High School Diploma -
Handley High School