Nona Sanders
Mount Juliet
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner/Manager
Faith Industries llc
09.2018 - Current
- Manage a team of 4 employees, providing leadership, guidance, and support
- Create effective marketing strategies to promote the business and attract new customers
- Maintain high levels of customer satisfaction through exceptional service delivery
Front Desk Receptionist/Manager
One10 Beauty
02.2023 - 06.2024
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling for clients, optimizing service delivery and minimizing wait times.
- Maintained accurate records of client interactions and transactions using electronic management systems.
- Assisted in training new staff on front desk procedures and customer service protocols.
- Developed and implemented efficient administrative workflows to enhance operational effectiveness.
- Resolved client inquiries and complaints, fostering positive relationships through effective communication skills.
Licensed Manicurist
Nails by Nona
01.2014 - 09.2018
- Provided professional manicure and pedicure services to clients, ensuring high-quality results
- Maintained a clean and sanitary work environment by following strict sterilization procedures
- Educated clients on proper nail care practices to promote healthy nails between appointments
Patient Service Rep
HCA Healthcare
06.2010 - 11.2013
- Responsible for assisting physician with clerical duties.
- Coordinate all scheduling for appointments, testing and pre-certifications.
- Managed multiple phone lines and assisted with billing issues.
Team Lead Teller
Fort Sill National Bank
02.2007 - 05.2010
- Responsible for being a team leader/problem solver.
- Promote sales for potential new customers.
- Resolve and reconcile issues with customer's accounts.
- Provide assistance to all management and produce Excel spreadsheets.
Call Center Manager/Customer Service
Resources USA/ E.S.I
08.2004 - 02.2007
- Responsible for answering multiple customer service calls and data entry.
- Manager and trainer for call center also resolved all employee issues.
Education
High School Diploma -
Genesis Career College
Nashville, TN10.2014
Trade school - undefined
Tahquamenon Area High School
Newberry, MISkills
- Customer service
- Management
- Accounting
- Microsoft Office
- Office management
- Project management
- Leadership
- Office experience
- Customer relations
- Operations management
- Staff management
- Team oversight
Certification
Driver's License
Additional Information
- Qualifications:
- Experience with Microsoft Word and Excel/PowerPoint. I have strong communication, customer service and organizational Skills. I am a team player, very dependable, multitasker and problem solver. Forklift Certification.
Timeline
Front Desk Receptionist/Manager
One10 Beauty
02.2023 - 06.2024
Owner/Manager
Faith Industries llc
09.2018 - Current
Licensed Manicurist
Nails by Nona
01.2014 - 09.2018
Patient Service Rep
HCA Healthcare
06.2010 - 11.2013
Team Lead Teller
Fort Sill National Bank
02.2007 - 05.2010
Call Center Manager/Customer Service
Resources USA/ E.S.I
08.2004 - 02.2007
Trade school - undefined
Tahquamenon Area High School
High School Diploma -
Genesis Career College