Nona Shabova
Las Vegas,NV
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
The Great Greek Mediterranean Grill
06.2016 - 08.2023
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Server
Jaleo By José Andrés
09.2021 - 04.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
BG Bistro
10.2015 - 05.2016
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Bubba Gump Shrimp Co.
04.2015 - 10.2015
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Prof. Dr. Asen Zlatarov Language School
Veliko Tarnovo, Bulgaria05.2012
Skills
- Process Improvements
- Leadership Training
- Strategic Planning
- Operations Oversight
Certification
Registered ServSafe Examination Proctor
Servsafe Certified
TAM Card
ABC Bartending School
Languages
Bulgarian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Server
Jaleo By José Andrés
09.2021 - 04.2022
Director of Operations
The Great Greek Mediterranean Grill
06.2016 - 08.2023
Server
BG Bistro
10.2015 - 05.2016
Server
Bubba Gump Shrimp Co.
04.2015 - 10.2015
High School Diploma -
Prof. Dr. Asen Zlatarov Language School
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