Nonato Shicks
Ruskin,FL
Summary
20 years Publix associate with experience gained from working 9 different stores, and positions in multiple departments.Well-versed in leading teams through vision and processes to support the success of our mission statement..
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Western Union
01.2020 - Current
- Worked with Western Union, and the Customer Service RIS at 491 to reinstate the ability to use money services
- Opened store 1553 through working with a management team, Customer Service RIS, and the RC
- Facilitated the creation of a monthly newsletter for AVS that the region now implements
- Reduced 1326's Customer Service cost by $26,784 YTD with reducing % of sales 60 basis points (savings of $209,000)
Assistant Customer Service Manager
06.2014 - 01.2020
- Maintained 100% mystery shop score for Checkout, and Customer Service Counter for an entire quarter at store 828
- Collaborated with Starbucks management, and DM in training associates to open the 828 location
- Successfully ran 1004's AVS team to increase CS department AVS scores
Customer Service Team Leader
12.2011 - 06.2014
- Educated department managers in payroll administration during the transition from People Planner to Oasis
- Achieved #2 in the region for IPB at 681
- Successfully ran the floorcare team at store 1342
Education
Associate of Arts -
State College of Florida
Bradenton, FL01-2010
Some College (No Degree) - Business Management
University of South Florida
Tampa, FLSkills
- Training and Development Policy Implementation
- Leadership
- Verbal and written communication
- Teamwork
- Decision making
- Results-oriented
- Analytical and Critical Thinking
- Process improvement
- Conflict resolution
Accomplishments
Gold Coin, 12/2021, For performing the Heimlich maneuver on a customer.
Hobbies and Interests
- Weightlifting
- Camping
- Dungeons and Dragons
- Video Games
- Magic, The Gathering
- Golfing
- Fantasy Football
Supported Causes
United Way
Timeline
Customer Service Manager
Western Union
01.2020 - Current
Assistant Customer Service Manager
06.2014 - 01.2020
Customer Service Team Leader
12.2011 - 06.2014
Associate of Arts -
State College of Florida
Some College (No Degree) - Business Management
University of South Florida
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