Richard Cisneros
Oakland,TN
Summary
I am an outgoing, goal oriented, over achieving, high successful employee looking for the right fit for me. I am also a dad who loves to spend time with my kids, coaching and enjoy attending live sporting events and spending time with my family.
Experienced manager seeking to utilize skills and abilities to play a role in helping a company grow and allow me to continue to grow and learn as well as create more opportunities for me and my family.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Desoto Collision Center
Memphis, TN
12.2017 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Followed through with client requests to resolve problems.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Was involved with every step of the process from the initial interaction with the customer to the delivery of the vehicle.
Parts Manager
Abra Auto Body
Memphis, TN
05.2016 - 11.2017
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs increasing overall customer satisfaction.
- Ordered parts for customers vehicles in for repairs.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
Sales Advisor/Service Manager
Firestone Complete Auto Care
Memphis, Tenn
08.2015 - 05.2016
- Greet customers and qualify what type of service they are looking for
- Discuss issues with them if they arise
- Talk to them about what's going on with their vehicle and inform them about maintenance and preventative measures
- Help with the technicians and try to make the process move smoother
- As part of my job responsibilities I would be in charge of opening and closing the store, money management, scheduling, order processing, parts receiving, and internal issues.
Store Manager
Oreilly Auto Parts
Southaven, MS
02.2014 - 08.2015
- I am the lead customer service representative for my store
- I take the time to teach and coach other team members how to be great customer service representatives also
- I manage the scheduling, payroll, sales management and productivity of not only each team member but also the entire store
- I work closely with my district and regional management team to grow the business and achieve maximum success
- I am responsible for all cash handling and balancing as well as proper record keeping.
Store Manager
Auto Zone
05.2012 - 10.2013
- Responsibilities included inventory management, scheduling, cash handling, coaching and training of team members, as well as hiring and disciplining
- I worked closely with outside sales to build the business while working with internals sales to maintain the current sales
- I developed several team members who became upper management at their own stores.
Education
N/A - Marketing
University of Memphis
Memphis, TNSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
Tel
(901)503-8803
References
- Chris Sizemore - ADAS Solutions -
(901)355-3929
- Stephen Creasy - Lexus of Memphis
(901)825-7663
- Danny Dow - Gossett Motor Parts Dept
(901)490-1458
Hobbies and Interests
I am an energetic sports fan and what I would call a car guy. I am very passionate about both as well as my children. I try to spend as much time with them and do things with them to help them grow and learn and become individuals. I coach my youngest in baseball and have for the past 4 years and have built a succesful team of young people. My fiancé and I love to travel and spend time with our family.
Timeline
Customer Service Manager
Desoto Collision Center
12.2017 - Current
Parts Manager
Abra Auto Body
05.2016 - 11.2017
Sales Advisor/Service Manager
Firestone Complete Auto Care
08.2015 - 05.2016
Store Manager
Oreilly Auto Parts
02.2014 - 08.2015
Store Manager
Auto Zone
05.2012 - 10.2013
N/A - Marketing
University of Memphis