Niyesha Jacobs
Huntersville,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Foodlion Grocery Store
Charlotte, NC
07.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Store Manager
Hibbett Sporting Goods
Gastonia, NC
04.2021 - 07.2024
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Customer Service Representative
Alight Solutions
Charlotte, NC
01.2019 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Iqor
Charlotte, NC
04.2017 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Made outbound calls to obtain account information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma - undefined
KENNEDY CHARTER PUBLIC
Charlotte, NC06.2008
Skills
- Outstanding Communication Skills
- Store Opening and Closing Procedures
- Customer Service
- Sales Promotions
- Sales Professional
- Friendly and Positive
- Leadership Development
- Team Motivation
- Team Building and Leadership
- Customer Relations
- Team Leadership
Timeline
Customer Service Manager
Foodlion Grocery Store
07.2024 - Current
Store Manager
Hibbett Sporting Goods
04.2021 - 07.2024
Customer Service Representative
Alight Solutions
01.2019 - 03.2021
Customer Service Representative
Iqor
04.2017 - 01.2019
High School Diploma - undefined
KENNEDY CHARTER PUBLIC