Maria Corral

Professional with extensive experience in customer service and process improvement. Reviewed customer feedback to identify service enhancement opportunities, leading to the development of a tracking system for client requests from initial contact through resolution. Acted as a liaison between customers and internal teams to address escalated issues, ensuring effective communication and resolution. Conducted staff training on products and customer service techniques, maintaining current knowledge of company offerings to enhance service delivery.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.