Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mikayil Aliyev

Brooklyn,NY

Summary

Dynamic leader with a proven track record at hotel, excelling in budget management and team leadership. Spearheaded energy-saving initiatives, boosting operational efficiency and sustainability. Renowned for outstanding communication skills and ability to foster guest relations, enhancing guest experiences and revenue growth. Expert in policy development and problem-solving, committed to excellence in hospitality. Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Several years driving growth and brand recognition for major hotel chains. Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success. Dynamic hotel management professional with a strong background in policy development and team leadership. Known for implementing energy-saving initiatives and enhancing operational processes, leading to improved service delivery and increased profitability.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

Whole Food Market
New York, New York
02.2025 - 01.2026
  • Provided exceptional customer service to ensure customer satisfaction.

Hotel Manager

Old City Hotel & Apartments
Baku , Azerbaijan
05.2017 - 10.2024
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Developed and implemented hotel policies and procedures.
  • Implemented energy-saving initiatives to reduce operational costs and promote sustainability.
  • Managed budgeting processes including forecasting revenues and expenses for the hotel.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
  • Built and maintained productive relationships with employees.
  • Led a diverse team, overseeing recruitment, training, and development to ensure high-quality service standards.

GM

Baku Old City Hostel
Baku, Azerbaijan
04.2014 - 05.2017
  • Monitored progress by establishing plans, budgets and measuring results.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Designed sales and service strategies to improve revenue and retention.

Hotel Front Desk Clerk

Palace Hotel Baku
Baku, Azerbaijan
03.2011 - 11.2012
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Performed administrative duties such as filing documents, preparing correspondence.

Education

English Language

Eton Institute
Dubai, UAE
08-2012

International Realtions & INT. Law

Bashkir State University
Ufa, Russia
09-2002

Skills

  • Budget management
  • Policy development
  • Quality control
  • Operational efficiency
  • Energy management
  • Customer service
  • Sales strategy
  • Problem solving
  • Team leadership
  • Conflict resolution
  • Interpersonal communications
  • Hospitality
  • Social media networking
  • Outstanding communication skills
  • Sales
  • Guest experiences
  • Talented leader
  • Community relations
  • Staff scheduling
  • Client consultations
  • Payment processing
  • Guest relations
  • Group bookings
  • Problem-solving abilities
  • Front desk operations
  • Check-in procedures
  • Staff supervision
  • Reservation management

Languages

English
Professional
Russian
Native/ Bilingual
Turkish
Native/ Bilingual
Uzbek
Professional
Arabic
Elementary

Timeline

Customer Service Manager

Whole Food Market
02.2025 - 01.2026

Hotel Manager

Old City Hotel & Apartments
05.2017 - 10.2024

GM

Baku Old City Hostel
04.2014 - 05.2017

Hotel Front Desk Clerk

Palace Hotel Baku
03.2011 - 11.2012

English Language

Eton Institute

International Realtions & INT. Law

Bashkir State University
Mikayil Aliyev