Hanna Dancy
Huron,OH
Summary
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Overview
6
6
years of professional experience
Work History
I.T. Specialist
Army National Guard
05.2021 - Current
- Led troubleshooting and technical support for secure communication systems, addressing issues as they arose to maintain operational continuity.
- Maintained and analyzed system logs and diagnostics to ensure network integrity, improving system uptime by 20%.
- Acted as a remote help center, supporting multiple locations and enhancing base communications in a hostile environment.
- Recognized with the Army Achievement Medal for outstanding performance during Operation Inherent Resolve.
Barista
Starbucks
06.2019 - 12.2023
- Collaborated with diverse teams in a fast-paced environment while maintaining a professional and customer-focused approach.
- Demonstrated adaptability, multitasking, and attention to detail under pressure, serving up to 200 customers per shift during peak hours.
Education
B.S. - Computer Science Engineering
The Ohio State University
Columbus, OH05.2028
Basic Leader Course - undefined
Regional Training Institute
Whitehall, OH08.2024
High School Diploma - undefined
Edison High School
Milan, OH06.2019
Skills
- Java
- MATLAB
- Excel
- Tableau
- Microsoft Office Suite
- Customer Service
- Communication
- Team Collaboration
- Adaptability
- Attention to Detail
- System upgrades
- Network administration
- IT diagnostics
- LAN/WAN
- COMSEC Custodian
Timeline
I.T. Specialist
Army National Guard
05.2021 - Current
Barista
Starbucks
06.2019 - 12.2023
Basic Leader Course - undefined
Regional Training Institute
High School Diploma - undefined
Edison High School
B.S. - Computer Science Engineering
The Ohio State University
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