Nongnuch Makarom
Lewiston ME,ME
Summary
Seasoned hospitality professional with a proven track record of enhancing customer satisfaction and profitability at Luca Cafe. Leveraged exceptional customer service and safe food handling to cultivate loyal customer bases and exceed expectations. Demonstrated strong work ethic and leadership, managing diverse teams to achieve operational excellence and financial success.
Overview
13
13
years of professional experience
Work History
Server
Flux Restaurant
Lisbon Falls, ME
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Owner/Operator
Luca Cafe
Arundel, ME
04.2022 - 09.2023
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
- Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
- Negotiated favorable lease terms for the restaurant location resulting in reduced overhead costs and increased profitability.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Floor Manager
Ann Chunn Asian Fusion
Auburn ME
09.2019 - 04.2022
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Managed daily store operations for smooth functioning and achieving sales targets.
Toll Collector
Maine Turn Pike Authority
Portland ME
04.2013 - 04.2022
- Communicated in English and Language to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
General Manager
Jasmine Cafe
Auburn ME
02.2012 - 08.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate Degree General Studies -
Central Maine Community College
Auburn ME05.2015
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Cleanliness standards
Safe Food Handling
High-volume dining
Service prioritization
Hospitality service expertise
Food safety practices
Allergy awareness
Timeline
Restaurant Owner/Operator
Luca Cafe
04.2022 - 09.2023
Server
Flux Restaurant
09.2021 - Current
Floor Manager
Ann Chunn Asian Fusion
09.2019 - 04.2022
Toll Collector
Maine Turn Pike Authority
04.2013 - 04.2022
General Manager
Jasmine Cafe
02.2012 - 08.2019
Associate Degree General Studies -
Central Maine Community College