Nonhle Mazibuko
FORTWORTH,TX
Summary
Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Sales Coordinator
Aimbridge Hospitality
FORTWORTH, TX
02.2022 - Current
- Coordinated daily sales activities for multiple hotel properties within the organization.
- Managed client communications to ensure timely responses and service excellence.
- Assisted in preparing sales reports using Excel and internal CRM systems.
- Organized and maintained sales documentation for easy access and reference.
- Supported training sessions for new sales team members on processes and tools.
- Supported sales team by delivering current territory sales data and costing information.
- Performed follow-up calls with customers after each sale was completed.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
Front Desk Agent
Aimbridge Hospitality: Sheraton Hotel
Fort Worth
01.2023 - 01.2026
- Greeted guests warmly and efficiently upon arrival at the hotel lobby.
- Managed reservation system to ensure accurate guest bookings and room assignments.
- Assisted guests with check-in and check-out processes, ensuring smooth transitions.
- Handled guest inquiries and complaints professionally to enhance customer satisfaction.
- Coordinated with housekeeping to maintain room cleanliness and readiness for guests.
Front Desk Agent
Aimbridge Hospitality, Hampton Inn Frisco
Frisco
02.2022 - 01.2023
- Greeted guests warmly and efficiently upon arrival at the hotel lobby.
- Managed reservation system to ensure accurate guest bookings and room assignments.
- Assisted guests with check-in and check-out processes, ensuring smooth transitions.
Executive Housekeeping Manager
Hampton &Suites
Hurst, Texas
07.2004 - 07.2019
- Cleaned guest rooms thoroughly, ensuring high cleanliness standards.
- Replenished supplies and amenities in rooms and common areas daily.
- Reported maintenance issues promptly to ensure guest comfort.
- Assisted with laundry tasks, maintaining inventory of linens and towels.
- Collaborated with housekeeping team to streamline cleaning processes.
Front Desk Agent
Four Points by Sheraton Arlington,
- Greeted guests warmly and efficiently upon arrival at the hotel lobby.
- Managed reservation system to ensure accurate guest bookings and room assignments.
- Assisted guests with check-in and check-out processes, ensuring smooth transitions.
- Handled guest inquiries and complaints professionally to enhance customer satisfaction.
Education
Some College (No Degree) - Nursing
Tarrant County College
Fort Worth, TXSkills
- Sales coordination
- Client communication
- Sales reporting
Timeline
Front Desk Agent
Aimbridge Hospitality: Sheraton Hotel
01.2023 - 01.2026
Sales Coordinator
Aimbridge Hospitality
02.2022 - Current
Front Desk Agent
Aimbridge Hospitality, Hampton Inn Frisco
02.2022 - 01.2023
Executive Housekeeping Manager
Hampton &Suites
07.2004 - 07.2019
Front Desk Agent
Four Points by Sheraton Arlington,
Some College (No Degree) - Nursing
Tarrant County College