Noni Johnson
Midland,GA
Summary
I am currently seeking a position in customer service where I can utilize my skills, experience, education and acquire new abilities that will support the company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR
Tsys Global Services, TD Bank Credit
Ridge, Columbus , GA
10.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted card holders with account maintenance.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Fraud Analyst
Tsys Global Services
Midland , GA
02.2019 - 10.2021
- Assisted card holders with reviewing suspicious transactions on their bank accounts
- Investigated cases of credit card fraud.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Support Associate ll
Concentrix Call Center
Columbus , GA
11.2018 - 02.2021
- Assisted and create new accounts for the, clients.
- Explained forms sent from the IRS.
- Troubleshooted the clients account when having technical issues on website.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Inventory Specialist
NCR, Global
Ridge, Columbus , GA
09.2017 - 11.2018
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed daily counts and transfers on products on and off assembly
Education
Bachelor of Science - Psychology
Columbus State University
Columbus, GA08.2026
High School Diploma -
Hardaway High School
Columbus, GA05.2014
Skills
- Flexible and Adaptable
- Decision-Making
- MS Office
- Self-Motivated
- Teambuilding
- Data Entry
Certification
- CNA - Certified Nurse Assistant
- Certified Cosmetologist Virginia College - September 2016 - September 2017
Additional Information
- Concentrix Company: Employee of the month Diamond Club, Gold and Sliver Club .
- Awarded metal pins and certificate.
Timeline
CSR
Tsys Global Services, TD Bank Credit
10.2021 - 10.2022
Fraud Analyst
Tsys Global Services
02.2019 - 10.2021
Customer Support Associate ll
Concentrix Call Center
11.2018 - 02.2021
Inventory Specialist
NCR, Global
09.2017 - 11.2018
Bachelor of Science - Psychology
Columbus State University
High School Diploma -
Hardaway High School
- CNA - Certified Nurse Assistant
- Certified Cosmetologist Virginia College - September 2016 - September 2017
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