NONI SHABAZZ
Fayetteville,GA
Summary
Experienced management professional with over 10 years of demonstrated success, balancing business objectives, process improvement initiatives and customer service targets. Strong collaboration skills to thrive in fast-paced, demanding environments. Healthcare technology Leadership Process improvements Customer Relationship Management Skills Operations Entrepreneurship / Startups Software testing Customer success Associate Product Manager Healthy Bytes
Overview
13
13
years of professional experience
Work History
Bachelor of Arts, Economics, Georgia State University
Education
08.2000
Billing and Intake Operations Manager
Monument Inc.
09.2022 - Current
- Oversee insurance revenue collection from payers and patients, achieving an average of 94% net collection rate
- Collaborate with senior developers on product updates to improve the patient experience
- Conducts data analysis of performance trends and develops process improvement plans
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
Operations Associate
Monument Inc.
08.2020 - 09.2022
- Initiated credentialing process for new providers for several payers in multiple states
- Oversaw insurance claim submission and adjudication process
- Maintained patient database and managed patient onboarding workflow
Associate Product Manager
Healthy Bytes
04.2018 - 08.2020
- Works with development team to test and provide feedback on changes to platform, improving user interface design and efficiencies for clients
- Manages clearinghouse vendor who handles 80% of company revenue, across 200 payers with varied filing requirements
- Leads Salesforce adoption effort and performs all basic administrative functions including user account maintenance, reports and dashboards
- Collaborated across 4 departments to develop operations project; achieved 300% efficiency gain for company and 103% revenue gain for customers within 5 months due to increased automation and efficiency
- Designed training guide for platform use and conducts training for employees.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Consulted with product development teams to enhance products based on customer interest data.
- Championed customer experience through expert analyzation and communication.
- Compiled product and customer data to generate informed profit projections.
- Liaised with clients to better understand business needs and current market landscape.
- Streamlined the product lifecycle management process for efficient product launches and updates.
- Enhanced product development by conducting thorough market research and competitive analysis.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing products.
Assistant Manager
Marie's At Ummat Cafe
02.2014 - 12.2017
- Conducted root cause analysis of performance trends and developed process improvement plans, which improved productivity and customer satisfaction
- Enhanced sales by implementing promotional improvements, increasing revenue by 30% within 6 months
- Planned and prepared workflow, delegating tasks for a 12 member team
- Completed inventory audits to identify losses and project future demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Practice Manager
Edward Stephens, MD
09.2010 - 02.2014
- Coordinated financial operations of over $250,000 in revenue, including budgeting, accounting, expenses, and financial reporting
- Led implementation of new electronic record management (EMR) system to manage sensitive data and develop reports
- Developed and actualized plans to streamline patient flows, increase office and patient care efficiency, and generate new revenues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Education
Bachelor of Arts - Economics
Georgia State University
Atlanta, GA08.2000
Skills
- Healthcare technology
- Leadership
- Process improvements
- Customer Relationship Management
- Operations
- Entrepreneurship / Startups Software testing
- Customer success
Timeline
Billing and Intake Operations Manager
Monument Inc.
09.2022 - Current
Operations Associate
Monument Inc.
08.2020 - 09.2022
Associate Product Manager
Healthy Bytes
04.2018 - 08.2020
Assistant Manager
Marie's At Ummat Cafe
02.2014 - 12.2017
Practice Manager
Edward Stephens, MD
09.2010 - 02.2014
Bachelor of Arts, Economics, Georgia State University
Education
08.2000
Bachelor of Arts - Economics
Georgia State University
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