Derek Sheldon
Duluth
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
Work History
Courtesy Clerk
Sprouts Farmers Market Inc.
05.2016 - 01.2017
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Cook / Cashier
Pizza Hut
03.2017 - 09.2021
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared ingredients for menu items.
- Practiced proper safety and sanitation standards.
- Cooked menu items according to specified instructions.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and assisted new kitchen staff members.
- Identified inefficiencies leading to improved productivity.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Kept kitchen up to code for health and safety inspections.
Associate
RaceTrac
09.2021 - 06.2022
- Educated new hires on company policies and procedures by designing and developing training program.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cook Trainer
JRI Hospitality
08.2022 - Current
- Trained cooks to maintain clean, organized and sanitary workstations.
- Supported management strategies to build cooperative and skilled kitchen team.
- Cooked same meals over and over during shifts with exact quality results.
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
Education
Level 1 - Welding Certification -
Maxwell High School of Technology
Lawrenceville, GA05.2018
High School Diploma -
Duluth High School
Duluth, GA05.2019
Certification - Data Center Specialist
Gwinnett Technical College
Lawrenceville, GA05.2024
Skills
- Sales and Promotions
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Engaging with Diverse Customers
- Training and Development
- Computer Skills
- Equipment Repair
- Situational Awareness
Timeline
Cook Trainer
JRI Hospitality
08.2022 - Current
Associate
RaceTrac
09.2021 - 06.2022
Cook / Cashier
Pizza Hut
03.2017 - 09.2021
Courtesy Clerk
Sprouts Farmers Market Inc.
05.2016 - 01.2017
Level 1 - Welding Certification -
Maxwell High School of Technology
High School Diploma -
Duluth High School
Certification - Data Center Specialist
Gwinnett Technical College