MAVERICK Haynes
Del City
Summary
Versatile IT Technician ready for new opportunities to support business hardware and software infrastructure, install new assets and support continuous business operations. Adaptable to rapidly changing work situations and employee needs. Consistently beneficial to all technical operations and technological procedures.
Overview
1
1
Certification
9
9
years of professional experience
Work History
IT Technician
Moore Norman Technology Center
06.2022 - Current
- Built the Microsoft Intune deployment from the ground up to manage 1,000+ staff and student devices, maintaining two fully distinct sets of compliance and configuration policies for each device type.
- Standardized install/uninstall commands and log locations via custom registry keys for Intune-deployed application, streamlining troubleshooting.
- Repackaged and modernized nearly 100 applications using PSADT and MSI editing tools to add silent-install support where none existed, and built custom MST transforms to shift application install context from user to system context for student devices.
- Configured Endpoint Privilege Management for applications requiring privilege elevation.
- Created documentation for Basic Intune tasks for other ITS staff to follow.
- Automated BIOS configuration and password enforcement fleet-wide and rolled out Windows Autopatch policies across all 1,000 managed devices.
- Migrated antivirus protection from Sophos to Microsoft Defender for Endpoint.
- Supported the Access Control Systems for badges, physical door controls and control panels.
- Performed troubleshooting on Windows 10 and 11 devices. Supported printer functionality.
- Redesigned printer management, enabling network administrators to retire legacy servers.
- Introduced new classroom technologies, including 3D printers and 3D scanners.
IT Assistant
Mid-America Technology Center
01.2018 - 01.2022
- Performed troubleshooting on Windows 10, 11, and Mac computers, printers, Ubiquiti Wi-Fi, and network maintenance.
- Deployed new workstations on a yearly basis.
- Worked on Cisco switches, an intercom system, integrated Apple devices into MDM, and maintenance on the campus’ camera system.
- Setup and managed a Linux based imaging server for deploying Windows 10 to workstations.
- Setup VMWare ESXI server for students to connect to and perform virtual labs for computer/network troubleshooting.
- Extensive experience in running Cat6 cables and making RJ45 ends for the campus network.
- Supervised students of the Cyber Security class while they assisted me with my daily tasks.
Education
Bachelor of Science - Cyber Security
EC-Council University
Albuquerque, New Mexico12-2027
Associates - Cyber Security/Digital Forensics
Rose State College
07-2022
Skills
- Desktop, laptop, and Intune/MDM technical support
- Hardware installation
- Software configuration
- IT asset management
- Help desk support
- Application Debugging
Certification
- Network Security Professional Certification, Mid-America Technology Center
- Comptia A+
- Certified Ethical Hacker
- Certified Network Defender
Timeline
IT Technician
Moore Norman Technology Center
06.2022 - Current
IT Assistant
Mid-America Technology Center
01.2018 - 01.2022
Bachelor of Science - Cyber Security
EC-Council University
Associates - Cyber Security/Digital Forensics
Rose State College