Noor Almanfi

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

•Provided an outstanding customer service experience while helping the branch reach its goals

•Support branch in achieving its customer retention, acquisition, and growth goals.

•Periodically contact existing client portfolio to ensure that the customer possesses the optimal products and services to meet their needs.

•Received all incoming calls and coordinated with Agency Owner to fulfill requests and resolve issues.

•Handled payment processing duties and provided customers with receipts and proper bills and change.

•Cultivated professional relationships with policy holders & customers through active response and dedicated assistance,

improving customer retention.

•Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.