Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Noor Almasarweh

Pembroke Pines

Summary

Resourceful IT student with hands-on experience in Chat/Email/Phone Support, systems administration, and cloud tools. Proven ability to troubleshoot effectively, build custom environments, and continuously develop technical skills through real-world projects. Committed to delivering practical, user-focused solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Online Business Administrator & IT Assistant

Skin Haus Aesthetics
11.2021 - 12.2023
  • Developed and maintained IT documentation and SOPs to streamline remote workflows and reduce support queries.
  • Managed inventory and vendor systems using cloud-based tools; improved tracking and procurement efficiency.
  • Provided remote Help Desk Support for website backend and digital operations; resolved front-end bugs and CMS issues.

IT & Systems Coordinator

True Value Food Stores Inc.
07.2019 - 09.2021
  • Used POS and inventory systems to generate reports and guide data-driven decision-making.
  • Created scheduling tools and monitored shift patterns using Excel and cloud collaboration tools.
  • Implemented automated reordering logic to improve inventory levels and reduce spoilage.

Customer Support Representative

True Value Food Stores Inc.
01.2017 - 07.2019
  • Collaborated with cross-functional teams to streamline support processes, improving response times.
  • Resolved customer inquiries using CRM software, enhancing overall satisfaction and retention.
  • Analyzed feedback trends to identify areas for service improvement, driving strategic changes.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.

Education

B.S. - Information Technology

Florida International University
Miami, FL
07.2026

Skills

  • Systems: Windows 10/11, Linux, Unix, macOS, Windows Server
  • Microsoft Office Suite
  • Executive support
  • Eye for detail
  • Project management
  • Networking: Subnetting, TCP/IP, VPN, DNS, DHCP, Router Setup
  • Tools: Active Directory, Office 365, VMware, VirtualBox, CRM Tools, Zendesk, ServiceNow, AnyDesk, TeamViewer
  • Software: MS Office (Excel, Word, PowerPoint), Google Workspace
  • Scripting: PowerShell, Command Prompt, Bash (basic)
  • Utilities: Task Manager, MSCONFIG, Event Viewer, Registry Editor
  • Cybersecurity: Antivirus tools, firewall configuration, password hygiene

Certification

Certificates: CompTIA A+ (Pursuing)

Timeline

Online Business Administrator & IT Assistant

Skin Haus Aesthetics
11.2021 - 12.2023

IT & Systems Coordinator

True Value Food Stores Inc.
07.2019 - 09.2021

Customer Support Representative

True Value Food Stores Inc.
01.2017 - 07.2019

B.S. - Information Technology

Florida International University

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