Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Used MindBody to check in members, handle their memberships, and purchase memberships and merchandise for current and upcoming members
Communicated with current members, interested customers via AXLE Talk text messages, emails, and phone calls
Reached out to first timers to remind them of their first class the next day and give them general info about arrival, parking, and door-code
Sales Associate
Sunglass Hut
Houston, TX
06.2022 - 08.2023
Engaged customers in friendly, professional dialogue to determine needs and develop trusting relationships by making personal connections
Assisted customers in finding specific products using technology resources, answering questions, and offering product advice
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Sales Associate
Orange Theory Fitness
Bellaire, TX
09.2022 - 03.2023
Greeted customers and provided exceptional customer service
Used MindBody to check in members, adjust, and purchase memberships/merchandise
Worked with fellow sales team members to achieve group targets
Answered incoming phone calls to provide store, products and service information
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Child Language Ability Lab Research Assistant
University of Houston
Houston, TX
08.2023 - 06.2024
Conducted quantitative and secondary data analysis on visual tracking and dialect detection in 5-year-old children, utilizing Praat software for editing and normalizing audio samples aligned with visual stimuli
Managed the development of recruitment packets and train extensively in various assessment tools, including DELV-ST, TONI-4, and TNL-2. Frog, Where Are You?, Narrative elicitation, and hearing screenings
Collaborated effectively with graduate and undergraduate students on multidisciplinary research projects, contributing significantly towards achieving our research objectives
Provost's Undergraduate Researcher/Scholar
University of Houston
Houston, TX
11.2023 - 04.2024
Gathered and manage data from participants chosen for my study based on verbal facility in school-age African American English speakers
Presented research poster at UH's Undergraduate Research Day in Spring 2024.24
Attended Undergraduate research workshops focusing on graduate school preparation
Autism Peer Mentoring Program Mentor
University of Houston
Houston, TX
07.2023 - 04.2024
Delivered academic and social support to a UH student with autism spectrum disorder, resulting in noticeable improvements in their social skills and academic performance
Assisted in the development of a personalized goal plan, focusing on enhancing social skills, and conducted weekly sessions to work towards these goals, leading to consistent progress and achievement of key milestones
Monitored the mentee's progress regularly, providing targeted feedback and guidance, which contributed to their successful attainment of set objectives and overall personal development
Community Outreach Provider/ Scholar
University of Houston
Houston, TX
04.2023 - 05.2023
Facilitated hearing and language screenings for children on the University of Houston's COMD mobile bus within the Houston community
Educated individuals from culturally and linguistically diverse backgrounds about the anatomy and physiology of speech and hearing using anatomical models and provided resources regarding speech, language, and hearing services
Developed cultural competence while collaborating in seminars discussing language diversity, community health, language ideologies, and linguistic profiling
Education
Master's of Science - Speech, Language, and Hearing Sciences
University of Texas
Austin, TX
05.2026
Bachelor of Arts - Communication Sciences And Disorders, Human Development And Family Sciences
University of Houston
Houston, TX
05.2024
Skills
Experience with MindBody
Experience with AXLE talk
Outgoing Personality
Team Player Mentality
Customer Service-Oriented
Verbal and Written Communication
Reliable and Punctual
Ability to work in fast-paced environments
Problem-solving
Languages
English, Native
Arabic, Fluent
Honors & Awards
UH College of Liberal Arts and Social Sciences Dean's List, All Semesters
Dar-us-Sakina Internship Certificate for training and working with special needs children and adults, 06/23
Cy-Fair Educational Foundation Scholarship, 06/20
Lone Star College Cy-Fair President's List & Student Excellence Award, Spring 2019, Fall 2020, April 2021
Timeline
Core Crew Employee
Solidcore
06.2024 - 08.2024
Provost's Undergraduate Researcher/Scholar
University of Houston
11.2023 - 04.2024
Child Language Ability Lab Research Assistant
University of Houston
08.2023 - 06.2024
Autism Peer Mentoring Program Mentor
University of Houston
07.2023 - 04.2024
Community Outreach Provider/ Scholar
University of Houston
04.2023 - 05.2023
Sales Associate
Orange Theory Fitness
09.2022 - 03.2023
Sales Associate
Sunglass Hut
06.2022 - 08.2023
Master's of Science - Speech, Language, and Hearing Sciences
University of Texas
Bachelor of Arts - Communication Sciences And Disorders, Human Development And Family Sciences